Hello Derek,
Please be informed that once the trial period expired, the program will downgrade to AVG free and you have to purchase the product or you can install AVG free version. But you cannot install the trial version again on the same computer. If you wish to install AVG free, you have to remove AVG traces completely from your computer using the removal tools.
To install AVG free, please follow the steps in this article http://support.avg.com/SupportArticleView?urlname=How-to-troubleshoot-issues-after-upgrade-to-the-latest-AVG-antivirus-product to run both the removal tools AVG Remover and AVG Clear tool to remove the AVG traces completely from your computer. Once you are done with the uninstallation, please follow the steps in this article to reinstall AVG free http://support.avg.com/SupportArticleView?urlname=Download-and-install-AVG-AntiVirus-Free
Note: Before starting the installation, please select "Basic protection" to install AVG Free.
Hi. Yesterday I completed a deep scan successfully. However, when I open AVG today and clicked on the antivirus icon it took me to a screen telling me my internet security trial had expired. I used the Remover and Clear programmes deleting the expired AVG PC tune up today. PC rebooted. AVG free downloaded. It installed to 73% and stopped eventually the installation failed window appeared. I went through the Remover and Clear procedure again but this time I turned off Windows Defender before I downloaded AVG free. Again it stopped at 73%. This time I stayed with PC and after about 10-15 minutes it finally got to 100% but then the installation failed window appeared with error code OxE001050B. If I have used the Remover and Clear programmes and downloaded the correct Basic free version yesterday why did the message Internet security trial ended appear today when everything was deleted using these programmes and why is it failing again? I have used AVG since 2000/2001 without problems until now. Regards. Derek
Derek, thank you for sending the log files. I have escalated the case to the senior technicians, they will contact you via email soon.
Thank you for downloading AVG onto my PC. When you tried to update AVG an unknown error appeared. You asked me to move the pc closer to the router. This AM I have moved it and connected it directly into the router. It still will not update. Is the current version of AVG free suitable for all ages of PC's?
My pc is running Windows 10. I tried the free internet security trial but did not purchase it. I click on the desktop icon and a window appears showing antivirus free, pc tune up and 2 others. I open the antivirus free icon and a window appears stating 'your internet security trial has expired'. I am unable to go to the window that will allow me to check for updates or to select the type of system check I want. I have uninstalled the programme and re-installed it but it is still the same. Does any one have any suggestions how I can fix it please?
I understand your concern. Please check your internet settings and check if you are able to download a normal file in your computer without any issue. If you face any difficulties, I suggest you to contact the Internet Service Provider and check the status of your connection. If everything works fine, then please wait for an email from the senior team.
Hello Derek,
Please be informed that once the trial period expired, the program will downgrade to AVG free and you have to purchase the product or you can install AVG free version. But you cannot install the trial version again on the same computer. If you wish to install AVG free, you have to remove AVG traces completely from your computer using the removal tools.
To install AVG free, please follow the steps in this article http://support.avg.com/SupportArticleView?urlname=How-to-troubleshoot-issues-after-upgrade-to-the-latest-AVG-antivirus-product to run both the removal tools AVG Remover and AVG Clear tool to remove the AVG traces completely from your computer. Once you are done with the uninstallation, please follow the steps in this article to reinstall AVG free http://support.avg.com/SupportArticleView?urlname=Download-and-install-AVG-AntiVirus-Free
Note: Before starting the installation, please select "Basic protection" to install AVG Free.
Hi. I have followed your instructions and I have repaired AVG PC tune up version 16.74 etc (expired) and deleted an older version 10.0. I closed down the PC and rebooted it. I have downloaded AVG free successfully, yeh. Thank you for all your help. regards. Derek
hi. Thank you for your email. I have taken a screen shot and attached it to the completed and sent sysinfo.
Derek,
Thank you for sharing the requested logs. I would also suggest you to check if "Web companion" application is installed on your computer and uninstall it. Then try to install AVG and let us know if the setup still get stuck.
Please follow the steps provided in this article https://support.microsoft.com/en-us/help/4028054/windows-repair-or-remove-programs-in-windows-10 to uninstall a program from Windows 10 PC.
Hello Derek,
I appreciate your effort in resolving this issue. I have sent you an email, please follow the email instruction to help us with the log files, this information will allow us to analyze the situation and provide you with a solution.
Best regards,
Alok.