Hello Gordon,
We apologize for the inconvenience caused.
This is a known issue which has already been reported to our developers and they are working on a fix. This will be fixed in few hours. So, we request to wait for sometime and try to update the program.
Rest assured, it is just the user interface having the issue but all shields are actively protecting your PC in background. Appreciate your understanding and patience.
I have used AVG free for about 20 years - usually without problems. Yesterday I successfully did a basic scan. Today I did an extensive uninstall and reinstall of Roxio Creator NXT6. I followed the procedure they submitted. Besides the usual uninstall from settings, it included deleting many residual files and even some files from the registry. The files were all related to Roxio or Sonic. When I tried to disable AVG before downloading NXT6, the UI would not come up. It said the UI was having a bad day - so am I. Rebooting did not help. I uninstalled AVG and then reinstalled NXT6. Then I reinstalled AVG (20.10.5824.0). The UI still will not work. Without the UI, I have no antivirus. Can you help?
I filled this out but was unable to submit it to AVG. Now I see that I may not be alone with this problem. I also have WIN 10. Without the UI I cannot actively scan for viruses. Any suggestions?
Hello Gordon,
We apologize for the inconvenience caused.
This is a known issue which has already been reported to our developers and they are working on a fix. This will be fixed in few hours. So, we request to wait for sometime and try to update the program.
Rest assured, it is just the user interface having the issue but all shields are actively protecting your PC in background. Appreciate your understanding and patience.
Hello Miroslav,
We are sorry for the inconvenience caused. We will help you to resolve it.
Could you please restart the PC twice and check whether you can open and access the AVG Internet Security program?
We look forward for your response.
Hello,
it's okay now, thank you, Miroslav
The same with AVG Ultimate (Multi-Device) licence