Hi Judy,
We apologize for the inconvenience caused to you and to solve the issue I will suggest you to uninstall and install the AVG Free Antivirus. To uninstall please run the below links.
AVG Clear tool: https://share.avg.com/steam/PSP/AVG2017/AVG_Clear.exe
AVG Remover tool: http://files-download.avg.com/util/tools/AVG_Remover.exe
After this please restart the PC and follow the below link to start the installation.
http://files-download.avg.com/inst/mp/Antivirus_Free_1817.exe
If you need any further assistance, please feel free to contact us. We are always here to help you with your issue.
Thank you.
It looks like I am not the only one with problems, for a few months AVG has been locking up my old Acer desktop for around 20 minutes before it plonks a pop up on my screen, either telling me that my trial has expired or everyone can see what I am doing. Most times I have had to just turn the power supply off and reboot it because it doesn't respond to anything.
On Sunday when I turned it on, the first thing I saw was a windows message that the firewall was turned off, didn't take too much notice as AVG always turns it off but then it started behaving oddly, I could open some progs but not others and it started freezing again. Everything indicated that there was an internet connection but I couldn't access it, I had to turn it off a few times when it became unresponsive and a it then showed that there wasn't any connection to the internet.
Like one of the other posters, I went into safe mode and restored to Saturday evening before the 2017 was installed. Similarly it didn't work because as soon as the machine started up the 2017 version instantly installed again.
I tried to uninstall AVG from the control panel but it just says that there was an error and it may be that it has already been uninstalled. I cant download anything because it wont connect to the internet and, in any case it is now all disconnected as I resorted to spending £300 on a cheap pc yesterday which is nothing like as good as my old one and I am feeling really fed up
Any suggestions?
Hello Judy,
We apologize for the inconvenience created by this situation. We suggest to follow some steps to fix this issue:
1. Navigate to your system control panel, e.g. through the start menu.
2. Select "View network status and tasks" or "Network and sharing center" (depend on view)
3. Click on "Change adapter settings" on the left.
4. Now a window that lists all your network adapters will appear.
5. Select your main network adapter (either LAN or WLAN, depends on what customer is using).
6. Right-click it and select "Properties".
7. Here in the properties of your network adapter, select Internet Protocol Version 4 (TCP/IPv4) and click on "Properties".
8. You'll now see the advanced properties of the TCP/IPv4 settings.
9. Select "Use the following DNS server addresses:"
10. And enter 2 DNS servers: 8.8.8.8 Open DNS: and 8.8.4.4.
11. Restart your computer now.
Please reply back to us if the issue persists after the restart.
Thank you.
Hi Judy,
We apologize for the inconvenience caused to you and to solve the issue I will suggest you to uninstall and install the AVG Free Antivirus. To uninstall please run the below links.
AVG Clear tool: https://share.avg.com/steam/PSP/AVG2017/AVG_Clear.exe
AVG Remover tool: http://files-download.avg.com/util/tools/AVG_Remover.exe
After this please restart the PC and follow the below link to start the installation.
http://files-download.avg.com/inst/mp/Antivirus_Free_1817.exe
If you need any further assistance, please feel free to contact us. We are always here to help you with your issue.
Thank you.