Hello Amanda,
I understand the inconvenience caused, let's work together to fix this issue. The issue might be because of previous/old AVG Traces. In this case, I request you to remove AVG completely along with any previous traces using the AVG clear tool/AVG Remover tool and then do a fresh installation of AVG Free Antivirus. This will ensure that none of the previous traces of AVG are left on your computer and you have an updated version. Please follow the instruction ( http://support.avg.com/SupportArticleView?urlname=How-to-troubleshoot-issues-after-upgrade-to-the-latest-AVG-antivirus-product ) to run AVG Remover tool and AVG Clear tool. After the computer reboot, you can follow the instruction to download/install AVG Free Antivirus.
Best regards,
Alok.
How come i can't use avg or delete it. it keeps saying i have to restart computer for update but i do that and nothing happens just keeps saying restart it. i also can't delete avg it says something went wrong. Any ideas??
Hello Amanda,
I understand the inconvenience caused, let's work together to fix this issue. The issue might be because of previous/old AVG Traces. In this case, I request you to remove AVG completely along with any previous traces using the AVG clear tool/AVG Remover tool and then do a fresh installation of AVG Free Antivirus. This will ensure that none of the previous traces of AVG are left on your computer and you have an updated version. Please follow the instruction ( http://support.avg.com/SupportArticleView?urlname=How-to-troubleshoot-issues-after-upgrade-to-the-latest-AVG-antivirus-product ) to run AVG Remover tool and AVG Clear tool. After the computer reboot, you can follow the instruction to download/install AVG Free Antivirus.
Best regards,
Alok.