Hello Leslie,
Thank you for contacting us with your concerns. With AVG free version, you should have also installed AVG Zen. The product you purchased now is AVG Protection multidevice and this product does not require a license number to activate. It is activated using your AVG MyAccount email address and password. Please login to AVG Zen with your AVG MyAccount email address and password as admin to activate your paid subscription.
Follow the steps in this article http://support.avg.com/SupportArticleView?urlname=Activate-AVG-Zen-Protection-Performance-or-Ultimate to complete the activation.
Please, feel free to let us know if you require any further assistance.
I installed avg free version and then purchased avg 2016. The free version is still running on my computer and showing that I am not fully protected. This version has now expired but I am not able to access my purchased product so cannot run any security checks on my computer. Can't find any information on how to rectify this. Help !!
Hello Leslie,
Thank you for contacting us with your concerns. With AVG free version, you should have also installed AVG Zen. The product you purchased now is AVG Protection multidevice and this product does not require a license number to activate. It is activated using your AVG MyAccount email address and password. Please login to AVG Zen with your AVG MyAccount email address and password as admin to activate your paid subscription.
Follow the steps in this article http://support.avg.com/SupportArticleView?urlname=Activate-AVG-Zen-Protection-Performance-or-Ultimate to complete the activation.
Please, feel free to let us know if you require any further assistance.