After your tech found that my windows installer was not working propoery, I located a program on a web site called major Geeks, The program was "Windows Repair". It took a while to run but Windows Repaire fixed the Windows Insaller. I tried re-loading AVG Free virus protection and ALL WORKS well now.
Thhanks for the help and direction all of your techs gave me. I appreciate it all!!
Joe D.
Ps for those in need here is the site for downloading Windows Repair…its free
Download Tweaking.com - Windows Repair - MajorGeeks
Hello Joe,
We are sorry for the difficulties you are currently experiencing.
Could you please let us know whether you have installed any other AVG product or any other 3rd party antivirus product in your pc before? so that we are happy to assist you better. Also provide us the screenshot http://avgclick.me/getscreenshot of it.
Feel free to contact us for any further assistance. Thank you.
I do not have a licence for AVG Internet security nor do I wish to purchase such. All I want to do is install AVG anti virus (free) successfully.
Will running the reset access tool fic my problem??
AVG free will not install
Error code 0x01002d
Description : Event Exec -finished
Please help!!
Thanks,
Joe D
Joe,
Pleased to see that you appear to be now sorted.
Also thank you for your effort to sharing the information with us.
Thanks for returning to the Community & posting.
per SVG instructions, I removed all antivirus programs including AVG remnants with AVG removal tool
Hello Joe,
We request you to use 'Reset access tool' since it is also a troubleshooting step to resolve this issue. After completing, reboot your PC in 'safe mode with networking' (http://avgread.me/1JwmD6g) and then do offline installation (based on bit type) of AVG Antivirus Free by downloading from http://www.avg.com/us-en/download.prd-afh-free. To determine whether your OS is a 32-bit or 64-bit, please click on this link. http://support.microsoft.com/en-us/kb/827218 .Follow these steps and please let us know the status. Thank you.
Hello Joe,
Thank you for providing us the screenshot. We appreciate your valuable effort in trying to fix it.
We request you to run Reset access tool and then install AVG Internet Security via offline installation by rebooting the pc in safe mode with networking. To run reset access tool click on the following link http://aa-download.avg.com/filedir/util/AVG_ResetAccess.exe download and run reset access tool. Then reboot the pc in safemode with networking and then install AVG Internet Security via offline installation :
To determine whether your OS is a 32-bit or 64-bit, please click on this link. http://support.microsoft.com/en-us/kb/827218
For 32 Bit : http://files-download.avg.com/inst/mp/AVG_Internet_Security_x86_744.exe
For 64 Bit : http://files-download.avg.com/inst/mp/AVG_Internet_Security_x64_743.exe
Feel free to contact us for any further assistance. Thank you.
Sorry my friend but your suggestions did not work. I loaded and ran the reste access tool…it loaded OK and ran.
Then I went to safe mode /networking and ran offlone version of AVG free and it failed to load …it too gave me the exact same message as the screen shot i show above.
What's next??
Thanks,
Joe D
I do not have a licence for AVG Internet security nor do I wish to purchase such. All I want to do is install AVG anti virus (free) successfully.
Will running the reset access tool fic my problem??
After your tech found that my windows installer was not working propoery, I located a program on a web site called major Geeks, The program was "Windows Repair". It took a while to run but Windows Repaire fixed the Windows Insaller. I tried re-loading AVG Free virus protection and ALL WORKS well now.
Thhanks for the help and direction all of your techs gave me. I appreciate it all!!
Joe D.
Ps for those in need here is the site for downloading Windows Repair…its free
Download Tweaking.com - Windows Repair - MajorGeeks
Hello Joe,
We are sorry to know that the issue persists. I have just sent you an email with the instructions to get connected with our senior technical support team. Please follow the email instructions to get additional support to resolve the issue. Thank you.
Hello Joe,
We are sorry for the difficulties you are currently experiencing.
Could you please let us know whether you have installed any other AVG product or any other 3rd party antivirus product in your pc before? so that we are happy to assist you better. Also provide us the screenshot http://avgclick.me/getscreenshot of it.
Feel free to contact us for any further assistance. Thank you.
Joe, Quote 'I have installed many 3rd party anti virus programs on this computer'… Do you presently actually have any other AV installed on the system?.
AVG Guru
Joe, For your info, just in case that you are unaware, you can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
AVG Guru