Hello Alan / Karthikeyan - and thanks for your help.
I decided to download again AVG Free for Window 10 and install afresh having previously run the old uninstall and avg clear programs.
The same result has occurred 'There was an error while completing the setup process'
Screenshot attached as requested - please help.
Regards
Steve
Thank you for the information, Christopher.
To be sure, have you run AVG removal tool and clicked on "Run Anyway" to remove AVG traces?
Steve, For your info, just in case that you are unaware, you can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
AVG Guru
AVG Free won't install after an uninstall - message 'there was an error while completing the set up process. I have run AVG Remover and avgClear.exe but twice I've tried to install with same message
Steve, it will take few minutes to complete the installation from 97%.
Please check if the installation gets complete. If you get any error message, please let us know and we will assist you further.
HI I did try to remove AVG with the AVG removal and clear tool then deleting the AVG folders
After a couple of hours the 64bit install that had stalled (above) has rturned the following error…
Regards Streve
Hi I deleted the AVG folders in both programdata and programfiles but still getting same error
Christopher,
Sorry to hear that the issue persists, we appreciate your efforts.
We have sent you an email instruction to get connected with our technical support team. Please follow those instructions to get in touch with them and you should be able to resolve the issue.
Christopher, thank you for the screenshot.
This error indicates that the old traces of AVG is still present on your computer.
Please go to C:\Programdata
C:\Program files(x86)
Remove all the AVG traces from this location and check if that fix the issue.
Steve, For your info, just in case that you are unaware, you can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
AVG Guru
Christopher, I understand that you have removed AVG traces but could you confirm whether you have run AVG removal and Clear tool to remove the traces?
Hi I deleted all AVG traces from the locations but still unable to install AVG.
Hello Steve,
I am sorry to hear that the issue persists.
Do you have any other security software installed on your computer? If it is remove the same and then try to install AVG.
If you do not have any other security software, I have sent you an email. Please follow the steps from the email and send us the log files. We will escalate this case to the senior team.