AVG updates will freeze at 15% and block access to the Internet. I can ping outside IP addresses and URL's, but apps cannot connect to the Internet. This appears to happen after every Win10 update. The only fix I can find is to use your remover tool to uninstall AVG and reinstall it. This is the 4th time this has happened over the past few weeks and I have completely lost patience. I work from home and lose time trying to fix this issue every time. Please tell me how to fix this without having to remove AVG and reinstall each time this happens.
Hello Beverly,
We sincerely apologize for the inconvenience caused.
Reinstalling AVG using the AVG remover tool should fix this issue.
We are sorry to know that this has happened for the fourth time.
In this case, we request you to provide the log files so that we can analyze it and find the root cause of the issue.
We have sent the email instructions on how to submit the log files to us.
Please check for the email on spam or junk folders if it is not present in the inbox.