Hi Joe,
We regret the inconvenience caused and let us work together to fix the issue. We appreciate your efforts in the re-installation of AVG Internet Security-unlimited. We understand that it might the some old AVG traces existing in your PC. To remove all these traces please run the below tools.
AVG Clear: https://share.avg.com/steam/PSP/AVG2017/AVG_Clear.exe
1.Open tool
2.User Account control - click "Yes"
3.Windows safe mode - click "No" (we cannot recommend use the tool in safe mode, because there is a problem with compatibility)
4.Choose installed version (AVG Free, AVG Internet Security)
5.Click "Uninstall"
6.Click "Restart computer"
AVG remover: http://files-download.avg.com/util/tools/AVG_Remover.exe
After running these tools please restart your PC and then follow the below link to install AVG Internet Security-Unlimited.
http://files-download.avg.com/inst/mp/AVG_Protection_806.exe
If the issue persist, please feel fee to contact us. We work round the clock.
Thank you.
So, I have the paid version of AVG, and after the last update that changed the user interface, there have been a host of problems. The "first" screen tells me I am fully protected. I click on Internet Security, and the next screen tells me YOU ARE NOT PROTECTED. The FIX NOW button does nothing. Am I protected, or not? I am told my Internet Security Trial expires today, and to BUY NOW. It has said this for weeks. My question is–what trial? I am a paying customer. Finally, the subsection Hacker Protection manages to turn itself off whenever I restart my computer, despite the fact that I drill down into the components section and keep re-enabling it. This UI overhaul update has been a hot mess since day once. I've already performed an uninstall/reinstall, so what gives?
Hi Joe,
We regret the inconvenience caused and let us work together to fix the issue. We appreciate your efforts in the re-installation of AVG Internet Security-unlimited. We understand that it might the some old AVG traces existing in your PC. To remove all these traces please run the below tools.
AVG Clear: https://share.avg.com/steam/PSP/AVG2017/AVG_Clear.exe
1.Open tool
2.User Account control - click "Yes"
3.Windows safe mode - click "No" (we cannot recommend use the tool in safe mode, because there is a problem with compatibility)
4.Choose installed version (AVG Free, AVG Internet Security)
5.Click "Uninstall"
6.Click "Restart computer"
AVG remover: http://files-download.avg.com/util/tools/AVG_Remover.exe
After running these tools please restart your PC and then follow the below link to install AVG Internet Security-Unlimited.
http://files-download.avg.com/inst/mp/AVG_Protection_806.exe
If the issue persist, please feel fee to contact us. We work round the clock.
Thank you.