AVG give me back my money

Hello Filip.
We acknowledge your request for refund.
However, we could not find any records of this charge under the email address that you used to contact us here.
I have sent an email requesting more details to locate this charge to assist you further. Please revert it containing those details.

Hello, is it possible to return for this purchase that I have not made, the bank has already canceled my bank card
Thx for help

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AVG took from my account the amount of PLN 193.31, I did not buy anything and I did not subscribe to anything, how can I get a refund of your amount ??
We acknowledge you refund request, Filip. It isn't recommended to share the account/order info over this post. Please revert to us via email providing the last 4 digits of the card to locate the charge & help you further.
Thank you for your understanding.

Filip, thank you for sharing the proof of debit.
Unfortunately, this information does not help to locate this charge.
Please check our email requesting more details about the charge and share them in an email reply.
We request you not to share them in a public post due to security reasons.

The confirmation is only the amount taken from the bank account and the description of AVG Technologies

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Hello, is it possible to return for this purchase that I have not made, the bank has already canceled my bank card
Thx for help

(image removed)

Hello Filip.
We acknowledge your request for refund.
However, we could not find any records of this charge under the email address that you used to contact us here.
I have sent an email requesting more details to locate this charge to assist you further. Please revert it containing those details.