No email from you (@avg.com) the 23rd of november. I have one from 23rd of october but that is for re-installing AVG only.
Pls resend
Cj E,
Thank you for the information, but we apologize for the inconvenience. This may be due to missing/ corrupted files at the time of update. We can resolve this issue by performing a re-installation of your AVG program.
Click this link http://aa-download.avg.com/filedir/util/AVG_Remover.exe to download and run your AVG remover tool, once the tool is run, your PC will automatically reboots. After the restart, please check if a folder with name AVG Remover is created under C: and remove it. Now click this link http://www.avg.com/us-en/download to download your AVG program, run the downloaded file to start the installation process and follow the instructions on your screen.
Complete the installation and restart your computer, initiate the scan and check for the results. Please, feel free to let us know if you require any further assistance. Thank you.
Hello Cj,
It seems that still we haven't received the files from your end. Please try to send us the files again so that we could assist you better in resolving the issue.
Sorry, delete the other answer - I'm using a different email address for communite forums like this, than from my mail account. I found it.
Karthikeyan, seems like changing "game mode" solved the problem
Hello Cj,
It seems that still we haven't received the files from your end. Please try to send us the files again so that we could assist you better in resolving the issue.
Data has been sent today.
After working properly for a few weeks it stoped again today. At the same place.
@Kishore if you read the previous post you'll find that I've already done that, w/o any positive impact.
@Alan Binch; if you take your time to read my above reply you will see that I've already done that.
No, it didn't. It only solved it for the first restart. The scan is still hanging on 1%…?
No, it stopped again. It only solved the problem the first day after the reinstallation. The last two days it hangs again at c:\windows\system32\drivers\FLTMGR.SYS
Anything else I can do?
AVG hangs during scanning
It hangs when it scan
c:\windows\system32\drivers\FLTMGR.SYS
Hello Cj,
We would request you to run AVG remover tool to completely remove AVG and then re install it.
Please click this link http://aa-download.avg.com/filedir/util/AVG_Remover.exe to download and run the AVG Remover tool.
1. Please select the AVG products which are shown in the remover tool window and then start removal process.
2. After the remover tool process is successfully finished, restart your computer.
3. After the restart, manually delete the AVG Remover folder in the C drive of My computer.
Data has been sent today.
After working properly for a few weeks it stoped again today. At the same place.
Karthikeyan, seems like changing "game mode" solved the problem
Hello Cj,
Thank you for providing the screenshot. In this case, we will try to disable the Game mode from AVG and see if that fix the issue. Please open the AVG program and click on "Options->Advanced Settings. Scroll down the list and you can see the Game Mode checked. Please uncheck this option and restart the computer. After restart run the AVG scan and see if that fix the issue.
Thank you
CJ, For your info, just in case that you are unaware, you can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
AVG Guru
No, it stopped again. It only solved the problem the first day after the reinstallation. The last two days it hangs again at c:\windows\system32\drivers\FLTMGR.SYS
Anything else I can do?
Thank you for sending the information. We will analyse the data and our senior team will contact you soon.
Thank you for time and co-operation.
@kishore pls resend the email then
Cj,
We apologize for the confusion, we have sent you the email instructions to collect the log files required for escalation. Please follow those email steps and send us the data so that we will escalate this case to the next level of technicians, your patience is much appreciated. Thank you.