Happy to help, Eric.
Your duplicate subscription for AVG Internet Security has been canceled already. However, it's valid till 12/01/2021. That's the reason it's still showing under your subscription list.
We've successfully merged your AVG Internet Security subscriptions. Please check your email to know about your updated subscription list.
Also, follow the email instructions and connect with our additional support to resolve the issue with the server certificate.
Thank you.
Appreciate your efforts in working towards fixing the issue, Eric.
Upon checking the screenshot & provided info, it seems that the message in screenshot appears when you access Outlook on your computer.
Would you be so kind to check & ensure the same to proceed further?
Hello Eric,
We will check and help you to resolve it.
Do you get AVG Alert when you access any website or any program?
Please confirm the operating system installed in your PC.
Please share us the screenshot (http://https://support.avg.com/SupportArticleView?urlname=AVG-Create-screenshot) of the block message.
You can post the screenshot here in your topic. Click on Answer & then click on the Image [mountain symbol] & follow the instructions. Thanks in advance.
I keep getting this message saying "avg has blocked access to https://event/shelljacket.us/ because the server certificate has been revoked" the only problem is, I have no idea what this website is, or why I'm being told this. I've run a few antivirus scans but nothing got flagged. Any Idea why I'm getting this message or what I can do about it?
Thank you for sharing the screenshot.
As it is not recommended to share your personal info over this public post, we've removed the screenshot from the post. However, we've received the screenshot and understood your concern.
Please refer to this article to enable all the Packet rules of the AVG Enhanced firewall. Kindly check if the issue persists after enabling the packet rules.
Keep us updated.
Please let us know the version of the AVG Internet Security on your PC.
To check that, Open the AVG Internet Security > Menu > About.
Also, we've noticed that you've purchased a duplicate subscription for the same AVG product (AVG Internet Security). if you wish, we will merge and extend the validity period accordingly.
Unfortunatly it still does not appear to be working.
Ok, done, thanks for all of the help so far. I've downloaded the program and am standing by. oh and it was mentioned earlier I had a duplicate subscription for the same AVG product, Id be totally OK if it got merged with the other one. No idea why that thing is still there, I could have sworn I'd canceled that duplicate a dozen times.
Hi Eric
I got the same problem. I have to disable chrome extension VPN Free - Betternet Unlimited VPN Proxy
to solve the problem.
/Dan
Hello Eric,
We will check and help you to resolve it.
Do you get AVG Alert when you access any website or any program?
Please confirm the operating system installed in your PC.
Please share us the screenshot (http://https://support.avg.com/SupportArticleView?urlname=AVG-Create-screenshot) of the block message.
You can post the screenshot here in your topic. Click on Answer & then click on the Image [mountain symbol] & follow the instructions. Thanks in advance.
I start up the program, get a message saying "click accept to continue", I hit accept, Get a popup that says UAC is enabled please click ok to allow rescue to elevate your session, hit ok, and then it just sits there connecting.
I don't think it's outlook that's causing the issue, I checked and it didn't seem to have any effect on if I had the program open or not, I also checked to see if it might be my web browser that's causing it. I closed my web browser and outlook and 3 minutes later the alert popped up on my screen.
Hi Eric
I got the same problem. I have to disable chrome extension VPN Free - Betternet Unlimited VPN Proxy
to solve the problem.
/Dan
We appreciate your efforts.
Please dial the below toll free number to get in touch with our technical support team and they will be glad to assist you further or with connecting you to our remote support team.
USA & CA: +1 925 732 4274
I've been logged into the support program since 8:10 this morning and all it says is "connecting" at the top, Do I just need to wait for someone to connect to me or is there something else I need to do now that I have the program open and all of the permissions granted?
Thank you for checking it again, Eric.
To further investigate, we'd suggest you to take advantage of our additional support by following the steps in the email that has been sent to you.
Thank you for your understanding in advance!
We regret the inconvenience caused, Eric.
In this case, we'd request you to close/end the remote tool, restart your computer once & try initiating a remote session again.
Let us know if you're still unable to get in touch with our remote support team after the restart.
Thanks in advance. Keep us updated.