Kaye, Please note that this Community deals mainly with the technical queries regarding AVG Windows products. AVG Android support is provided through email only. Please click on the following link (http://avgclick.me/AVGtechnical) and fill out your details, select as Android then the name of AVG Program that you installed in your mobile and in description please completely explain about your issue and finally click on Email option. Also when filling out your details choose Yes for the Question "Are you currently using any paid/trial AVG products?" and click on Email option. The AVG mobile team will reply back to you via email with a resolution.
AVG Guru
Check your emails on a different device, i think AVG will tell you that you sim has been swapped and ask you to confirm!
I have an email telling me what to do if I did not change the SIM, but nothing telling me what to do to confirm that I did, in fact, change the SIM on my phone. I should be able to confirm it was me instead of just letting the system go into panic mode. I was sick of having no mobile coverage, so I changed providers. AVG is not allowing the changes to finish taking place.
Check your emails on a different device, i think AVG will tell you that you sim has been swapped and ask you to confirm!
Kaye, Please note that this Community deals mainly with the technical queries regarding AVG Windows products. AVG Android support is provided through email only. Please click on the following link (http://avgclick.me/AVGtechnical) and fill out your details, select as Android then the name of AVG Program that you installed in your mobile and in description please completely explain about your issue and finally click on Email option. Also when filling out your details choose Yes for the Question "Are you currently using any paid/trial AVG products?" and click on Email option. The AVG mobile team will reply back to you via email with a resolution.
AVG Guru