Hello Anthony,
I understand the inconvenience.
To proceed further on this matter, please make sure that your devices has active data connection.
Note: When you update your AVG AntiVirus for Android to the version 6.x, your mobile device is automatically removed from AVG Mobilation and added to the my.avg.com portal. To reset the anti-theft pin, your device should be turned ON and active data connection or strong WiFi should be connected. Follow the below steps to reset the password:
1. Click on the following link http://my.avg.com
2. Login to anti-theft portal using AVG my account credentials
3. Select the device from the left panel you wish to reset the anti-theft pin.
4. New tabs will appear for your selected device from which tap on Settings.
5. Tap on Anti-Theft Tab.
6. Enter PIN confirm PIN again.
7. Tap on save to change PIN number for your device.
Now you can use recent PIN to unlock the device.
Feel free to contact us if you need further help.
AVG has locked my tablet and I cant remember the pin number
Hello Anthony,
I understand the inconvenience.
To proceed further on this matter, please make sure that your devices has active data connection.
Note: When you update your AVG AntiVirus for Android to the version 6.x, your mobile device is automatically removed from AVG Mobilation and added to the my.avg.com portal. To reset the anti-theft pin, your device should be turned ON and active data connection or strong WiFi should be connected. Follow the below steps to reset the password:
1. Click on the following link http://my.avg.com
2. Login to anti-theft portal using AVG my account credentials
3. Select the device from the left panel you wish to reset the anti-theft pin.
4. New tabs will appear for your selected device from which tap on Settings.
5. Tap on Anti-Theft Tab.
6. Enter PIN confirm PIN again.
7. Tap on save to change PIN number for your device.
Now you can use recent PIN to unlock the device.
Feel free to contact us if you need further help.