Hello Mary,
We regret for the inconvenience caused. Please try to repair the AVG program and check whether it resolves the issue. Please follow the instructions on the article avgclick.me/RepairAVG to repair the AVG program. Please feel free to contact us for further assistance.
Thank you.
Upto this morning the AVG spam filter was working and showing, but since up date yesterday, if appears to have been disabled in our outlook email, and I don;'t know had to get it going again
Mary,
We would request you to run AVG remover tool to completely remove AVG and then re install it.
Please click this link http://aa-download.avg.com/filedir/util/AVG_Remover.exe to download and run the AVG Remover tool.
1. Please select the AVG products which are shown in the remover tool window and then start removal process.
2. After the remover tool process is successfully finished, restart your computer.
3. After the restart, manually delete the AVG Remover folder in the C drive of My computer.
4. Once uninstalled download the installation file using the link : http://www.avg.com/download to reinstall your AVG program.
5. Run the downloaded file to start the installation process.
6. Follow the instructions on your screen.
7. Complete the installation and restart your computer.
Please feel free to get back to us for further assistance.
Thank you.
Hello Mary,
We regret for the inconvenience caused. Please try to repair the AVG program and check whether it resolves the issue. Please follow the instructions on the article avgclick.me/RepairAVG to repair the AVG program. Please feel free to contact us for further assistance.
Thank you.
Hello Mary,
We apologize for it.
I have sent you an email with further instructions to be followed to get our additional support. Please check for the email on spam or junk folders if it is not present in the inbox.
Thank you.
it is microsfot outlook 2010
I have just tried that, but it is still not working in our email