Hello Tony, I apologize for the inconvenience caused. I would request you to run AVG remover tool based on your OS (32-bit or 64-bit) to completely remove AVG and then re install. To determine whether your OS is a 32-bit or 64-bit, please click on this link. http://support.microsoft.com/en-us/kb/827218
To download AVG Remover tool for 32-bit: http://download.avg.com/filedir/util/support/avg_remover_stf_x86_2015_5501.exe
To download AVG Remover tool for 64-bit: http://download.avg.com/filedir/util/support/avg_remover_stf_x64_2015_5501.exe
Please follow this article to reinstall your AVG Antivirus : http://support.avg.com/SupportArticleView?urlname=How-to-download-and-install-AVG
Please contact us if the issue persists. Thank you.
Thank you…that worked.
When I try to run AVG, I get a small popup window,
"The Procedure Entry point AvgLibCryptoCleanup could not be located in the dynamic link library C:\Program Files(x86)\AVG\AVG2015\avgui.exe"
What does it mean and how can I restore AVG? I have just upgraded to Windows 10, but this predates the upgrade
Hello Tony, I apologize for the inconvenience caused. I would request you to run AVG remover tool based on your OS (32-bit or 64-bit) to completely remove AVG and then re install. To determine whether your OS is a 32-bit or 64-bit, please click on this link. http://support.microsoft.com/en-us/kb/827218
To download AVG Remover tool for 32-bit: http://download.avg.com/filedir/util/support/avg_remover_stf_x86_2015_5501.exe
To download AVG Remover tool for 64-bit: http://download.avg.com/filedir/util/support/avg_remover_stf_x64_2015_5501.exe
Please follow this article to reinstall your AVG Antivirus : http://support.avg.com/SupportArticleView?urlname=How-to-download-and-install-AVG
Please contact us if the issue persists. Thank you.
To download AVG Remover tool for 32-bit: http://download.avg.com/filedir/util/support/avg_remover_stf_x86_2015_5501.exe
To download AVG Remover tool for 64-bit: http://download.avg.com/filedir/util/support/avg_remover_stf_x64_2015_5501.exe
Please follow this article to reinstall your AVG Antivirus : http://support.avg.com/SupportArticleView?urlname=How-to-download-and-install-AVG
Please contact us if the issue persists. Thank you.
Thank you…that worked.