AVG has told I have not paid for AVG PRO when I have paid

AVG Protection
3

Hello Jeyapaul,
We apologize for the inconvenience.
From the order number you have provided we see that you have AVG Protection active in the email address jeya1545@yahoo.com. You can sign in to your AVG Myaccount using this email address and install the product on to your computer. Or you can use this link to download and install AVG Protection http://files-download.avg.com/inst/mp/AVG_Protection_806.exe
Thank you.

1

Dear sirs, AVG has told that I have not paid for my AVG PRO. I made my payment on 6.6.16. The transaction appeared in my bank statement on 8.6.16. My AVG Order Reference No.is 701-3367450.

I would appreciate if the matter can be resolved quickly. Thank you.

My email address is jeya1545@yahoo.com

2

Hello Jeyapaul,
We apologize for the inconvenience.
From the order number you have provided we see that you have AVG Protection active in the email address jeya1545@yahoo.com. You can sign in to your AVG Myaccount using this email address and install the product on to your computer. Or you can use this link to download and install AVG Protection http://files-download.avg.com/inst/mp/AVG_Protection_806.exe
Thank you.