Hello Maria,
We are here to help you. We appreciate you contacting us about this payment. This order was placed because you agreed to automatic extensions of your Subscription Period when you originally purchased your AVG product. We can assure you that we have not processed any unauthorized payments from your card or account.
We sent an email notification 30 days prior to the order being placed to let you know in advance that this payment was due. This also contained information on how to cancel your Subscription.
We are unable to refund for the AVG TuneUp renewal because of 30 days refund policy. The automatic renewal for this subscription is cancelled, the program will not renew automatically. Please let us know if you need any help with AVG TuneUp installation/activation.
9th October, 2018. AVG email telling me they had renewed my subscription, but without my permission.! I did not instruct this action. AVG were taking £44.99 for this to which I promptly requested a refund!
9th October, 2018. AVG replied 'sorry to hear you have requested a refund'.
9th October, 2018 tried to cancel any further dealings with them.
11th October AVG DEBITED my account £44.99
5th November, checked with bank but above amount was NOT credited to my account.
27th November - AVG have not notified me to say they will credit this amount to my account.
I am so annoyed that big companies like AVG can do this, and for making it so hard to reclaim what is mine. PLEASE AVG REFUND MY MONEY ASAP.
Day
Hello Maria,
We are here to help you. We appreciate you contacting us about this payment. This order was placed because you agreed to automatic extensions of your Subscription Period when you originally purchased your AVG product. We can assure you that we have not processed any unauthorized payments from your card or account.
We sent an email notification 30 days prior to the order being placed to let you know in advance that this payment was due. This also contained information on how to cancel your Subscription.
We are unable to refund for the AVG TuneUp renewal because of 30 days refund policy. The automatic renewal for this subscription is cancelled, the program will not renew automatically. Please let us know if you need any help with AVG TuneUp installation/activation.