Has this "next AVG update" been released yet? I ask this because I've been suffering with this tray icon problem for over a month and yesterday the icon began to work (sort of) but today it no longer responds to a right click or shows when AVG is updating.
Hello Mimi,
I understand your situation, I would request you to reinstall AVG program to fix the issue. Please follow
the steps in this article http://support.avg.com/SupportArticleView?urlname=How-to-troubleshoot-issues-after-upgrade-to-the-latest-AVG-antivirus-product to reinstall AVG Internet Security by running AVG Remover and AVG Clear tool. If the issue persists, please contact us to escalate the case.
Last night I completely uninstalled AVG Internet Security, AVG Zen, and ran AVG Remover and restarted the computer. I then reinstalled AVG Internet Security. Still missing the AVG IS icon. I filed a bug report (#351849) for this issue on November 3, but the Status remains "UNCONFIRMED". As a Beta tester, I can send low-level debug logs of AVG from the UI if it will help, just ask for them.
I suppose the enevitable internal termoil brought about by AVAST's acquisition of AVG isn't helping this issue be resolved any quicker…
James,
Please do not worry, eventhough the AVG icon is not displayed in system tray your computer will be protected. We appreicate your efforts and understand your concern, thank you for your valuable suggestion. Due to recent update with our AVG programs, we made this changes and gathering recommendations from our valuable customers like you. We will definitely let our developers about this. Thank you!
Why exactly should we all have to do that lengthy 7 step process of reinstall when AVG should just be fixing their mistake? I've got paid PRO AVG and it's the same problem. Also why do you guys just ask for a screenshot from everyone on this? Just assume the icon is gone (for TONS of people) and go talk to your programmers. Jeez.
Hello James,
We have escalate this case to our senior team and they are working on your request, the effect will reflected in next AVG update. Feel free to contact us again if you need any further assistance or information.
Thank you.
This may be related to the Win10 and/or current AVG version problem above.
PC with Win7 Pro and AVG Free. At about the same time frame as above, the AVG icon with the arrow that shows an active scan no longer appears in the taskbar. Notifications in AVG are checked off correctly and as well the taskbar notification controls are set such that this icon should appear on a scan.
Situation really frustrating right now! I have AVG Tuneup and Internet Security Both installed on my PC, win 8.1 latest. With recent AVG Tunup Update, both AVG Tuneup and AVG Internet Security system tray icon removed from Notification Area! I have reinstalled latest AVG Internet Security and AVG Tuneup already, but this simply does not solve the case, still icon removed from system tray!
It seems avg support team reply on this forum, simply like ignorant and rather than solving this case, they just bargin with "AVG Reinstaller", "SYSTEM LOGS", "SCREENSHOTS" bla bla. But this issue happening with my 4 laptops and 7 pc on my office. So it seems finally its time to migrate some other antivirus from AVG.
I also complain about this issue from link removed and I suggest all other users who are facing same give feedback over there.
Issue:
With recent AVG Tuneup Update, all System Tray Icon removed from Windows for both AVG Internet Security and AVG Antivirus.
Fix:
First we have to remove AVG PC Tuneup from PC and we have to reinstall AVG Antivirus. And install AVG PC Tuneup from backup.
Its Happening Again:
Because AVG PC Tuneup 2016 having automated Update feature, it installed latest update automatically and its happening again. With the update all System Tray Icon removed for Both AVG Internet Security and AVG PC Tune up.
Interesting Note:
If you open AVG Tuneup Software, you will be amazed that System tray icon for both Internet Security and AVG PC Tuneup again visible. And it will remain visible until windows restart. After restart, again gone. If Tuneup Software opened, again visible.
What Support Team actually do?
They just replying ignorantly, rather than escalate it with Senion Technician. May be they are unable to identify this issue. Or they simply not friendly with customer support rather than making some sales! Even ESET solve bugs in less than 24 hours when identified.
Look what I found on this form for this support reply:
1. "Please do not worry, eventhough the AVG icon is not displayed in system tray your computer will be protected." - YES, So you tell me its a bug and its okay without solving!?
2. "our developers are working on the issue with high priority and fix it as soon as possible." - OCT 22, 2016. Oh its Nov 6, 2016 today. So it seems you are not able to fix it rather than messing up?
3. "We apologize for the inconvenience. We suggest you to repair avgclick.me/RepairAVGyour AVG program, restart your device and check for the issue." - Nov 1, 2016 - Ok so you want to tell your team solve this case after OCT 22 and you want us to reinstall with latest version? But it does not fix this issue yet as of Nov 6, 2016. Where is the fix!?
4. "We are sorry to know that you have problem with AVG system tray icon. This issue can happen" - Nov 3, 2016. Really!? After reading above replies, I simply want to say these team are jerk and out of brain. May be they need to simply close their antivirus business. Its a security software, not peanuts software. Any bug needs to be fixed immidiately once identifed and you people are so stupid to fix anything.
There was an emergency update, that AVG ran on October 19, 2016, at 2:48pm. File size 489 KB. It's listed under Program files, AVG/Av/Notifications. If you've done a restart after that, seems like any type, the AVG system tray icon will disappear, even with all proper display options checked. I refuse to spend my valuable time, removing, re-downloading, re-installing, etc., etc. All signs point to that AVG "emergency update", whatever THAT is…??? Please let us frustrated, paying customers know, when another update will be available to fix this annoying & stupid bug. Thank you.
Kishore (AVG Technologies)
Please be informed that the issue has been fixed from our end. We would request you to follow the instructions on the article
Just ran the repair option no change to the icon problem just created a new problem AVG protection would not update any more!!! So ran AVG remover and reinstalled AVG this solved the update issue BUT NOT the original missing ICON Problem.
Could you please give us some information about what you fixed at your end to hepl us find the problem at our end.
Thanks
I'm sorry to say that one never gets a straightforward solution from the AVG support team. They always ask us to provide them with things that are completely irrelevant to the issue we ask them to resolve (just wasting our time!)
The current icon issue was resolved a long time ago by an ordinary user (with name of Kilden) elsewhere, not an AVG support member. Here is what he wrote and it fixed the problem for me:
CLEARING THE TRAY ICON HISTORY
run 'regedit.exe'
goto key 'HKEY_CURRENT_USER\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion \TrayNotify'
delete keys 'IconStreams' & 'PastIconsStream'
start task manager, go to processes and kill explorer.exe
go to applications in the task manager, hit new task and type 'explorer.exe'
explorer will now reboot and your icons should return.
Best regards
Great news, the avg notification icon misteriously reappeared on my computer today, after being gone for a month and a half. I did nothing new since Nov 25, it just started working with the latest updates from avg. imagine that!
AVG: don't pretend this is not a common problem or a problem you have resolved. I maintain dozens of computers for many friends. Your problem has been going on for months. The missing icon issue only applies to AVG. All of the Windows 10 insallation suffer from the problem addressed in this thread. The repair process has never worked for me. The only cure has been to use the AVG uninstall utility and then completely reinstall AVG. AVG needs to fix their problem and stop giving excuses!
Now, I have three AVG installations to fix.
I have the same problem … and have had it for several months. I use Windows 10. I want for an icon to show when AVG is running … seems like a simple request but no one seems to be able to answer the issue except to say, 'thanks for letting us know, we'll look into it!" Is it that complicated?
I see this has been going on for a year now (Oct 2016 to Oct 2017). I have had AVG for years, and suddenly the icon disappears. So, I guess "I" have to do the work and uninstall, reboot, install, reboot. Does anyone know if McAfee or Norton have these problems? I am willing to look into them since it has been over a YEAR and the issue remains. My faith in your product is lacking. I know, I am a disgruntled customer. Just a small issue in the other issues your company deals with everyday. I will say that at home I use the free version, but at work, our Corporation has purchased the business edition and the icon remains. Odd…still there for the paid business, but gone for the free. As the Deputy Director of our company, I am not sure AVG is for us anymore. A year? Seriously? REALLY? shakes head Shame on you AVG. Ok, thank you for allowing me to vent…I am now ready for your apologetic repsonse and the link for the AVG uninstaller.
Ranjani,
I went through the repair process, it temporarily returned the icon to the system tray. But now it is not there agian.
Well, I have patiently waited an entire additional month, and the issue is still not fixed. My bug report is also still classified as "UNCONFIRMED". According to the original post, the problem with the AVG Tray Icon has now been an issue for three months, and I have yet to see any real progress or updates. Disappointing…
Since the Sept 17/18 Windows update for Windows 10 1607, the AVG icon has bee missing from the notification area of my computers (3). I ran remove AVG and reinstalled AVG Protection, and it appeared again, and stayed for 24 hr, even after restarts… But this morning (Sept 21) it is missing again on all three computers. AVG updated last night, so I tend to think it is an AVG problem. Help.
Mark,
We certainly understand your concern but we apologize. We have sent you an email instruction to collect the log files required for escalation. Please follow those instructions to get in touch with them and you should be able to resolve your issue. Thank you!
Hello Alan,
We do understand your concern. Our developers are working with high priority in improving the user experience. We will make sure that these kinds of issues will not reappear on our future updates.
Thank you.
We do understand your concern. Our developers are working with high priority in improving the user experience. We will make sure that these kinds of issues will not reappear on our future updates.
Thank you.