Hello Gina,
We apologize for the inconvenience caused.
We have sent you an email instruction to get connected with our technical support team. Please follow those instructions to get in touch with them and you should be able to resolve your issue.
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After dealing with the issue of avg id protection service eating the memory on my machine last week and jumping through all the hoops that avg requires us as customers to go through in order to fix/repair our systems running their products here I am a week later having the same issue as before. After the multiple reboots and uninstall and reinstall last week the offending module avg id memory usage dropped to around 10-20 mb … magically yesterday that number jumped to 192 mb without any changes in my system. Today thinking that maybe a restart would help i rebooted the system and the avg id memory usage dropped to 162 mb and is now bouncing between 163 mb and 170 mb. The total memory usage by avg on my machine is now more than the Windows 10 OS uses which begs the question why. But the answer i seek is more specific, how can you stop (not i but you) avg id from eating an increasing amt of the memory on my system, i have attempted to turn it off but that only shuts down the cpu usage while the memory allocated to avg id protection is not released back to the system but appears to be held in limbo. So to this old techie it is apparent that there are issues in the avg id protection module that need to be addressed, specifically the memory issues and a turn off the module feature that really doesn't turn the module completely off. This is a serious issue as in another few hours the memory usage by avg will once again cause my system to slow down and impact the usefulness of my machine. This is a screen shot of my task manager.
Hello Gina,
We apologize for the inconvenience caused.
We have sent you an email instruction to get connected with our technical support team. Please follow those instructions to get in touch with them and you should be able to resolve your issue.
Please feel free to get back to us for further assistance.
Thank you.