Avg Identity Component is not active

AVG Protection
7

Hello Heather,
We can understand that you are facing the issue with inactive components. We have checked with your account and confirmed that you have 1 active products (AVG PC Tune up) and also you have AVG internet Security which had expired on 2016.3.8. We would like to know whether you were installed AVG free version or a paid version in your system? Thank you.

1
My AVG internet security is saying my Identity component is disabled. But it is enabled and when I press fix now it just goes back to saying it isn't active. Can anyone help?
3

Hello Heather,
We regret for the inconvenience caused. We have sent an email to your registered email address. Kindly click on REPLY which shown your email interface and kindly provide the necessary information to locate your account. Thank you.

4

Please can you provide with with an email address I can reply to. Do not want to post private information on here.  The emails you send me have a no reply to them.

5

Hello Heather,
We can understand that you are facing the issue with inactive components. We have checked with your account and confirmed that you have 1 active products (AVG PC Tune up) and also you have AVG internet Security which had expired on 2016.3.8. We would like to know whether you were installed AVG free version or a paid version in your system? Thank you.

6

Hello Heather,
We apologize for it. Aravindh agent corrected it in his recent email and mentioned as community post conversation.
We request you to follow the instructions mentioned in his email.
Also to fix your Identity protection disabled issue, we request you to follow the instructions mentioned in this link: http://avgread.me/1BVxDSY .
Please feel free to contact us if you need any assistance.

2

I would hope it was the paid version as I paid for a 2 yr licence on 24th Feb 2017