Hello Darrell,
We regret for the inconvenience caused. We have confirmed from your post that you are facing the issue with upgrading your Windows operating system. We would like to inform you that AVG will not prevent the windows upgrade. Please have a look at this article http://support.avg.com/SupportArticleView?urlname=AVG-compatibility-with-Windows-10 to know about AVG Compatibility. We suggest you contact Microsoft support for upgrading issues. Feel free to contact us back for further assistance.
I am trying to install windows 10, I keep getting the message: AVG Identity Theft Protection 9 not compatible with Windows 10. AVG was uninstalled from my pc over a year ago so it is not listed in Control Panel for uninstall. I have down loaded your uninstall software and it tells me there is no AVG software on my PC. I chose to run it anyway and still Windows will not upgrade… Any suggestions?
It seems to me the AVG is preventing the upgrade