Hello Ray,
I really apologize for the inconvenience caused. I understand how frustrating this could be for you. We truly do not want to lose a valuable customer like you due to such an issue. I just checked your previous records and I can find that a case has already been registered related to this issue and is under process by senior level team. I have also personally referred to my supervisor to give priority to this case. I can assure that all necessary steps will be taken to resolve the issue as soon as possible and you will soon be contacted via email. Thank you so much for understanding. Thank you again.
Shop daily on-line have had the odd problem but the problem of AVG not being able to find my PayPal payment for AVG Internet Security 2015 is a new one. Even with PayPal contacting AVG directly to confirm that payment has been made AVG are not able to honour the transaction because their system is not able to cope with anomalies. So, I have a PC that is unprotected and I'm £35.99 out of pocket, 36 hours on an AVG still can't sort out the problem.
Should I trust this company with providing protection for my devices?
Hello Ray,
I really apologize for the inconvenience caused. I understand how frustrating this could be for you. We truly do not want to lose a valuable customer like you due to such an issue. I just checked your previous records and I can find that a case has already been registered related to this issue and is under process by senior level team. I have also personally referred to my supervisor to give priority to this case. I can assure that all necessary steps will be taken to resolve the issue as soon as possible and you will soon be contacted via email. Thank you so much for understanding. Thank you again.