My Outlook 2013 stopped working all of a sudden last night on my Windows 7 system. I played around for a while with MS solutions for fixing the pst file, etc. Then I opened the crashed Outlook in a debugger and found that it had crashed in an unhandled exception in avgoutlookx.dll. My work around was to disable the email protection in AVG and then open Outlook with a clean pst file and disable the AVG addin. Outlook now works. I ahven't checked yet to see if the morning update from AVG works.
Hello Mike. Please follow these steps to send us diagnostic information from your computer. This information will allow us to analyze the situation and provide you with a solution:
Click on this link http://www.avg.com/filedir/util/AVG_SysInfo.exe to download the AVG SysInfo tool.
Run the downloaded tool.
Click Continue to agree with AVG’s license agreement and privacy policy. AVG SysInfo will now gather the data.
Once the diagnostic output is ready, you may add comments, or click Attach file or Screenshot to provide us with extra information.
Fill in your email address, and then click Send output.
We will analyze the received files and provide you with further information. Thank you.
I have upgraded my system to Windows 10. AVG protection has installed an addon to Outlook 2013, but this is making Outlook crash very very often. Any solution ??
However I feel that this problem is not limited to Windows 10.
When I had Windows 8.1 upto last week, the Outlook was crashing again and again too.
Windows 10 has disabled the addon.
Hello Mike. I sincerely apologize for it. I request you to follow the post for further update. Thank you.
Hello Mike. Please follow these steps to send us diagnostic information from your computer. This information will allow us to analyze the situation and provide you with a solution:
Click on this link http://www.avg.com/filedir/util/AVG_SysInfo.exe to download the AVG SysInfo tool.
Run the downloaded tool.
Click Continue to agree with AVG’s license agreement and privacy policy. AVG SysInfo will now gather the data.
Once the diagnostic output is ready, you may add comments, or click Attach file or Screenshot to provide us with extra information.
Fill in your email address, and then click Send output.
We will analyze the received files and provide you with further information. Thank you.
Hello Sanjay. Please have a look at this article to disable temporarily: http://avgread.me/1GnMD3N and if you are facing the same issue after disabling AVG, please let me know to assist you better. Thank you.
I gave you information that Outlook was failing in avgoutlookx.dll - more specifically, the error message was (and still is):
"Unhandled exception at 0x5A6F2183 (avgoutlookx.dll) in outlook.exe 0xC000005:
Access violation reading location ox00000008"
I said that the problem went away when I disabled your plugin.
I recognize how paranoid it is necessary to be in todays cybersapce and how difficult it is to keep a step ahead of the bad guys. Sooo, how do you think I feel when I get what amounts to a request to "download our really sweet innocent program that is going to run amok on your computer at administrator level and prepare a file that you will not be able to view and you will foolishly send us your contact list and passwords, etc.
I'm an old software developer and my expertise was never security or the internet - but, what I know is that I hate not being given information that could at least make me feel less ignorant. If I am going to be kept in the dark, I will just go find an alternative SPAM solution that at least works (until it doesn't)
My Outlook 2013 stopped working all of a sudden last night on my Windows 7 system. I played around for a while with MS solutions for fixing the pst file, etc. Then I opened the crashed Outlook in a debugger and found that it had crashed in an unhandled exception in avgoutlookx.dll. My work around was to disable the email protection in AVG and then open Outlook with a clean pst file and disable the AVG addin. Outlook now works. I ahven't checked yet to see if the morning update from AVG works.