AVG incompatibility with downloading newest update of Windows 10

Hello Maddalena.
We regret the inconvenience caused.
This issue is caused due to traces from older version AVG. I have sent an email containing instructions to remove AVG traces completely from your PC, reinstall latest version and then try to update Microsoft Windows. Please check your inbox and spam box as well.

I am unable to download the newest update to Windows 10.  I keep getting the message that AVG is incompatible with it and to update the virus definitions or to uninstall AVG.  I have tried both multiple times to no avail.  I still get the same message that the Windows update cannot be downloaded.  Help!

Hello Maddalena.
We regret the inconvenience caused.
This issue is caused due to traces from older version AVG. I have sent an email containing instructions to remove AVG traces completely from your PC, reinstall latest version and then try to update Microsoft Windows. Please check your inbox and spam box as well.