Hello Alejo,
We regret for the inconvenience caused. Please check whether you have installed any other conflicting applications like McAfee, Avast etc… on your PC, If so please uninstall the conflicting applications.
If not, please click this link http://download.avg.com/filedir/util/AVG_Remover.exe to download and run the AVG Remover tool.
1. Please select the AVG products which are shown in the remover tool window and then start removal process.
2. After the remover tool process is successfully finished, restart your computer.
3. After the restart, manually delete the AVG Remover folder in the C drive of My computer.
4. Once uninstalled download the installation file using the link : http://www.avg.com/download to reinstall your AVG program.
Please feel free to get back to us for further assistance.
Thank you.
Hello.
Though my language is Spanish, I will try to explain as best as possible in English.
This week is transpiring, in 3 or 4 times, turning on the PC, AVG tells me I should restart to apply an update.
In today (2016/02/12) after turning on my PC I find the same message, I rebooted, but AVG informs me that I have no license (I use AVG Free), I tried to recover the license through mail but it has not been possible, I tried to fix it but it has not worked, I used the uninstall tool provided by you, and after successfully uninstall (apparently) I have reinstalled.
After installing, restart and update the database, AVG informs me that the antivirus module is partial protection, and AVG is temporarily disabled.
It was impossible to activate the shield, I tried to restart and shut down the PC. but it does not work.
With my old PC I had already spent 3 times something similar, but it was resolved by repairing the installation, with my new PC is the first time it happens.
Any suggestions?
Sorry, but this does not solve the problem, the AVG job perfectly until the last update today (2016/02/12).
How we said before, the repair installation does not work, in the end said that there has been an error. As it is not possible to repair the installation, you must use the "AVG Remover" tool. Unsolved problem.
Hello Alejo,
We understand how something like this can really try your patience.
I have sent you an email with further instructions to be followed to get our additional support.
Please feel free to contact us for any further assistance. Thank you.
The protection is automatically activated at 10:00. This value never changes, always at 10:00, even though they have spent hours.
Looking in the forum I have found that many users have had the same problem between yesterday and today (2016/02/11 and 2016/02/12). Nothing works with uninstalling tool provided by you, I managed to uninstall AVG. When I reinstall the product, AVG informs me that the antivirus module is partial protection, and AVG is temporarily disabled.
Hello Alejo,
Thank you for replying us back. Could you please let me know whether your protection component has been updated sucessfully and does it displays as you are Fully Protected? If not please follow the instructions on the article avgclick.me/RepairAVG
to repair the AVG program and check whether the issue persists. Please feel free to contact us for further assistance.
Thank you.
Hello Alejo,
We regret for the inconvenience caused. Please check whether you have installed any other conflicting applications like McAfee, Avast etc… on your PC, If so please uninstall the conflicting applications.
If not, please click this link http://download.avg.com/filedir/util/AVG_Remover.exe to download and run the AVG Remover tool.
1. Please select the AVG products which are shown in the remover tool window and then start removal process.
2. After the remover tool process is successfully finished, restart your computer.
3. After the restart, manually delete the AVG Remover folder in the C drive of My computer.
4. Once uninstalled download the installation file using the link : http://www.avg.com/download to reinstall your AVG program.
Please feel free to get back to us for further assistance.
Thank you.