Hi Kishore, the installation runs in safe mode up until the point where the Zen screen would be presented (where is freezes at 89%) and then i get this notification…
After that i rebooted and when windows loaded the AVG icon in the taskbar showed an error. Then when i clicked on it to open the AVG window it said that it was embarrassed, but i had to either contact support or reinstall the app.
This happens for me too. Scheduled scans keep getting stuck for an indefinite period of time on
C:\windows\System32\drivers\volmgrx.sys
It happened a month ago. I added the file to the exceptions as per the advice in this thread, it has started happening again. What gives? Am I always going to have to watch my scheduled virus scans and keep adding this file to the exceptions list, just to know that my entire hard drive gets scanned properly?
I've installed the latest AVG Free from the AVG web site. Installation went fine. One the initial first scan AVG hangs (at 50%) on the file C:\WINDOWS\System32\drivers\volmgrx.sys. This has nor progressed any further after 3 hours. I unstalled the AVG prorgam and ran the AVG removal tool then reinstalled AVG Free and I am having the same exact result. Any ideas, solutions?
Running Windows 10
Hello Richard,
We regret for the inconveniecne caused. We would request you to follow the instructions on the article http://support.avg.com/SupportArticleView?urlname=How-to-reinstall-AVG to reinstall all the traces of the AVG program and check whether it resolves the issue.
Note : Please use the AVG Remover tool mentioned on the article to uninstall the AVG program more effectively.
If you are still facing any error message please provide us with the screenshot so that we could analyze the issue more better. Please follow the instructions on the article http://avgclick.me/getscreenshot to create the screenshot.
Please feel free to get back to us for further assistance.
Thank you.
Hello Brook,
We apologize for the inconvenience.
This issue can generally happen if the AVG program may not be up to date, please check if you have the latest version of AVG installed in your computer, To check the AVG version, please open the AVG program and click on the "Support" tab and from there you can see the AVG version. Please let us know the version of AVG you see.
Thank you.
Hello Richard,
We regret for the inconveniecne caused. We would request you to follow the instructions on the article http://support.avg.com/SupportArticleView?urlname=How-to-reinstall-AVG to reinstall all the traces of the AVG program and check whether it resolves the issue.
Note : Please use the AVG Remover tool mentioned on the article to uninstall the AVG program more effectively.
If you are still facing any error message please provide us with the screenshot so that we could analyze the issue more better. Please follow the instructions on the article http://avgclick.me/getscreenshot to create the screenshot.
Please feel free to get back to us for further assistance.
Thank you.
Hello Richard,
We really appreciate your valuable efforts which you have taken to fix it.We have sent you an email instruction to get connected with our technical support team. Please follow those instructions to get in touch with them and you should be able to resolve your issue. Thank you.
I am having exactly the same issue on two Windows 10 machines, even after adding the file to the exceptions list. Any help would be greatly appreciated.
Thanks for the instructions. Unfortunately after running the Remover and attempting a reinstall, the install gets stuck at 89 percent on the Zen screen. After a reboot, windows is completely unresponsive and i can’t run the installer again, so i had to do a system restore. Is there anything else i can try?
Jaid,
We certainly understand your concern, we apologize. We have sent you an email instruction to get connected with our technical support team. Please follow those instructions to get in touch with them and you should be able to resolve your issue. Thank you.
The scan was successful when I added the file as an exception.
Hello Brooks,
We are happy to know that the scan completed successfully after adding the filee to AVG exception. You can remove this file from AVG exception after few days and check the recent update from AVG have fixed the issue.
Thank you.
Hello Brook,
We apologize for the inconvenience.
This issue can generally happen if the AVG program may not be up to date, please check if you have the latest version of AVG installed in your computer, To check the AVG version, please open the AVG program and click on the "Support" tab and from there you can see the AVG version. Please let us know the version of AVG you see.
Thank you.