Hello Lee,
We regret for the inconvenience you are facing with installing the AVG program. Please check whether you have installed any other conflicting applications like McAfee, Avast, Norton etc… on your PC, If so please uninstall the conflicting applications.
If not, please follow the instructions on the article http://support.avg.com/SupportArticleView?urlname=How-to-reinstall-AVG to reinstall all the traces of the AVG program and check whether it resolves the issue.
Note : Please use the AVG Remover tool mentioned on the article to uninstall the AVG program more effectively.
If you are still facing any error message please provide us with the screenshot so that we could analyze the issue more better. Please follow the instructions on the article http://avgclick.me/getscreenshot to create the screenshot.
Please feel free to get back to us for further assistance.
Thank you.
Even after a clean boot into XP sp3, AVG install reports: avgsetupx.exe has encountered a problem and needs to close. We are sorry for the inconvenience.
AVG restore access doesn't help. What's next?
Lee, If applicable… For your info, just in case that you are unaware, you can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
AVG Guru
Lee,
Thank you for your efforts. We apologize for the inconvenience caused. Please try to restart your PC once and initiate the installation of AVG. Then check if the issue persists.
Thank you!
I downloaded the _1817.exe file and executed. The installer ran just as before and generated the same error (new screenshot attached).
This time a DrWatson screen poped up and reported these two files were generated:
C:\DOCUME~1\Jones\LOCALS~1\Temp\WER57a5.dir00\drwtsn32.exe.mdmp
C:\DOCUME~1\Jones\LOCALS~1\Temp\WER57a5.dir00\appcompat.txt
Would you like to see those files?
SysInfo file has been sent.