Hello Judy,
We are sorry for the inconvenience caused.
Upon checking the case history, we could see that our technicians tried connecting via remote to fix the issue with your AVG products.
Since UAC was enabled for your operating system, they were not able to get connected and finally as per your request, they processed refund for Internet Security and TuneUp.
Let us work together here and fix the issue with AVG Secure VPN.
Could you provide the screenshot of AVG Secure VPN window here?
You can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
I have been able to activate vpn and avg free, but this code comes up when I try to activate pro. The techs at AVG could not help me. Can anyone here help please?
Hello Judy,
We are sorry for the inconvenience caused.
Upon checking the case history, we could see that our technicians tried connecting via remote to fix the issue with your AVG products.
Since UAC was enabled for your operating system, they were not able to get connected and finally as per your request, they processed refund for Internet Security and TuneUp.
Let us work together here and fix the issue with AVG Secure VPN.
Could you provide the screenshot of AVG Secure VPN window here?
You can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.