Avg installation failed silently

AVG Protection
9

Hello Gustavo,

We will check this for you.

The installation may initiate in the background.

Please wait for few minutes and check if you see AVG icon on your desktop, if not you will receive an error message.

Share the screenshot http://avgclick.me/getscreenshot of the error message to assist further.

1

I was getting a red cross through the Icon in the system tray. I have tried to reinstall but it abort without messages. I already tried to execute these tools:
AVG_Remover.exe
AVG_Clear.exe
AVG_ResetAccess.exe

I also tried both versions online and offline:
avg_antivirus_free_setup.exe
avg_antivirus_free_setup_offline.exe

Always the installation just quit without any error message or message.

Any idea what could be happening?

5

After repeat once again the execution of these tools:
AVG_Remover.exe
AVG_Clear.exe
and then
avg_antivirus_free_setup_offline.exe  
it finally works. 

Thanks a lot for your help

6

Hello Gustavo,

We will check this for you.

The installation may initiate in the background.

Please wait for few minutes and check if you see AVG icon on your desktop, if not you will receive an error message.

Share the screenshot http://avgclick.me/getscreenshot of the error message to assist further.

4

>> Do you have any other security software installed on your computer?

No.

2

Thanks very much for you fast reply. I apreciate your support.

There are no avg process running in the background. I'm checking the task manager.
I wait several minutes and no error messages at all. After the installation it just died.

I can see the folder C:\Program Files\AVG\Antivirus with (seems) all the files. Are there any program I should try/test there?

Thanks again for your support.

3

That's great to hear.

Please feel free to contact us anytime in future.

7

Thank you so much.

In this case, we have to escalate the case to our senior team to analyse this issue and to help you in resolving it.

We need to collect few AVG log files that is required for analysis, I have sent you the email instructions to collect those AVG log files.

Please follow the email instructions and send us those log report.

8

Thank you for the detailed information.

Do you have any other security software installed on your computer?

If yes, please uninstall the same and check if you are able to install AVG.