Hello Marilyn,
Sorry for the inconvenience caused.
We certainly understand that you are receiving error while trying to install our AVG program.
We request you to take and send us the screenshot of the error message so that we can assist you better.
To take a screenshot please follow the instructions mentioned in this link: http://avgread.me/1aZxsAV and attach the image to this thread.
I'm attempting to load AVG free anti-virus on a new Dell laptop. It came with a free McAfee trial which I have now uninstalled. I continue to get this dialogue box "the service to the start or control request failed to load in a timely fashion". This comes after I have successfully downloaded the file at the actual installation process that informs me that "this may take a moment". Help, please?
Marilyn, Did you download & run the McAfee total removal tool… (http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe)?.
AVG Guru