AVG Installation

Hello Angela,
We are sorry for the difficulties you are currently experiencing.
To get your issue fixed, we request you run AVG remover tool in your pc and then install AVG Antivirus free offline installation to get your issue fixed. To run AVG remover tool for AVG Antivirus please follow the below steps :
Please click on the below link to download remover tool
http://aa-download.avg.com/filedir/util/AVG_Remover.exe
Accept the license agreement and then choose AVG Product and remove it.

I have previously used the AVG free version, but didn't realize that it was a different website from the regular AVG, so when I got a new computer, I wanted to download AVG again, and went to their website.  I downloaded their free trial, thinking they must have changed their policy, and was then trying to find another free antivirus to download before the trial would expire.  I learned then that there was a free version at a different website, but when I tried to download that version, it told me that it couldn't download it, because there was a more up-to-date version already installed, and that if I wanted to download the free version, I needed to go to the control panel, add or remove programs to change to the AVG Free version.  I tried that, and there was an installation error.  Then I tried just uninstalling AVG, thinking I would uninstall first, and then re-install the free version, but it said there was an uninstallation error.  What am I doing wrong, or what do I need to do now?
 

Thanks for your time.  I think I have been able to figure it out now, and have accomplished what I was trying to do.  Thanks for your help.  Have a nice day.

Hello Angela,
We are sorry for the difficulties you are currently experiencing.
To get your issue fixed, we request you run AVG remover tool in your pc and then install AVG Antivirus free offline installation to get your issue fixed. To run AVG remover tool for AVG Antivirus please follow the below steps :
Please click on the below link to download remover tool
http://aa-download.avg.com/filedir/util/AVG_Remover.exe
Accept the license agreement and then choose AVG Product and remove it.

You are most welcome, Angela. We appreciate your valuable effort in trying to fix it.

NOTE: Once the AVG Remover Tool has done with its process. Please go to the drive where you installed this tool and look for a folder named as "AVG Remover" and I request you to delete it manually.
To install AVG Antivirus Free 2016 we request you to use the offline installation. To determine whether your OS is a 32-bit or 64-bit, please click on this link. http://support.microsoft.com/en-us/kb/827218
For 32 Bit : http://files-download.avg.com/inst/mp/AVG_Antivirus_Free_x86_694.exe
For 64 Bit : http://files-download.avg.com/inst/mp/AVG_Antivirus_Free_x64_693.exe
Please feel free to contact us for any further assistance. Thank you.