Avg installation

Hello Beth.
Sorry to hear about the inconvenience caused. Please download and run the AVG remover tool once again. Please visit http://www.avg.com/tools#tba2 and click on "AVG Remover" to download the remover tool and run it. Then try to install AVG. Thank you.

I just purchased avg. When I enter the license I get error code   Error code: 0xE001003D Description: Event exec_finished

And I can't contact support cause I work in china and the phone numbers don't work and the chat support just spins–never connects and they don't have a freaking email contact. 

BTW, I have uninstalled the free version I was using with the avg uninstaller and tried reinstalling

Any help would be appreciated.

Hello Beth.
Sorry to hear about the inconvenience caused. Please download and run the AVG remover tool once again. Please visit http://www.avg.com/tools#tba2 and click on "AVG Remover" to download the remover tool and run it. Then try to install AVG. Thank you.