Hi Rupal,
In light of the current circumstances concerning Covid-19 outbreak, there was a delay. Hope you're well. Appreciate your efforts in attaching the logs.
We're glad to help pointing you in the right direction. We do have a specialized team who deals with business products.
In this regard, we'd suggest you to raise a request to them via this link to sort this in a timely manner.
Thank you for your understanding in advance!
I am installing Avg business edition on one of my company workstation with windows 7 pro- sp1-64 bit Operating System.
It fail to recognized valid licence number, which is working file with other workstation.
after clearing avg with Avg Ceaning tool, now it refuse to install.
Below is Log provided by user.
2020-03-25 11:28:24.109Infoinstup[7176,7180]Command: '"C:\Windows\Temp\asw.27a9ded14bb43ef2\instup.exe" /edition:17 /ga_clientid:85d341ba-a720-4b7e-9a18-6330a9fe06d3 /guid:02228982-8f69-437e-b987-60ff0766d2dc /is_avg_product /prod:ais /sfx /sfxstorage:C:\Windows\Temp\asw.27a9ded14bb43ef2'
2020-03-25 11:28:24.109Infoinstup[7176,7180]CPU: Intel(R) Core™ i7-3770 CPU @ 3.40GHz,8
2020-03-25 11:28:24.109Infoinstup[7176,7180]OS: Windows 7 SP1 x64
2020-03-25 11:28:24.109Infoinstup[7176,7180]setup: x86
2020-03-25 11:28:24.109Infoinstup[7176,7180]Memory: 72% load. Phys:1123112/4147764K free, Page:4088412/4194303K free, Virt:4090004/4194176K free
2020-03-25 11:28:24.109Infoinstup[7176,7180]DISKs: C:\ - 19146MB free / 100GB total
2020-03-25 11:28:24.109Infoinstup[7176,7180]DISKs: D:\ - 369165MB free / 365GB total
2020-03-25 11:28:24.109Infoinstup[7176,7180]Running module version: instup.exe - '19.7.4674.0'
2020-03-25 11:28:24.109Infoinstup[7176,7180]Running module version: Instup.dll - '19.7.4674.0'
2020-03-25 11:28:24.109Infomutex[7176,7180]The ownership of the fallback mutex has been successfully taken.
2020-03-25 11:28:24.124Noticeservers[7176,7180]Load: 'urlpgmra' key used as the program repository.
2020-03-25 11:28:24.124Infoservers[7176,7180]Server definition(s) loaded from 'C:\Windows\Temp\asw.27a9ded14bb43ef2\servers.def'
2020-03-25 11:28:24.140Infoprod[7176,7180]LoadPartInfo: program = prg_ais-13070c1f returned 0x00000000
2020-03-25 11:28:24.140Infoprod[7176,7180]LoadPartInfo: setup = setup_ais-13070c1f returned 0x00000000
2020-03-25 11:28:24.140Infoprod[7176,7180]LoadUatInfo: uat.vpx returned 0x00000000
2020-03-25 11:28:24.140Infoprod[7176,7180]LoadUatInfo: uat64.vpx returned 0x00000000
2020-03-25 11:28:24.140Infoprod[7176,7180]LoadUatInfo: uata64.vpx returned 0x00000000
2020-03-25 11:28:24.140Infoengine[7176,7180]LoadLatestProdAndParts: product file 'prod-pgm.vpx' was successfully loaded.
2020-03-25 11:28:24.202Infouat[7176,7180]UpdateLatestPartInfo: called, repo_id: 'avg', part_id: program, installed_ver: ffffffff, latest_ver: 13070c1f
2020-03-25 11:28:24.234Infoengine[7176,7180]LoadLatestProdAndParts: part file part-prg_ais-13070c1f.vpx was successfully loaded.
2020-03-25 11:28:24.265Infoinstcore[7176,7180]PkgLoadProductInfo: product XML was successfully loaded for part 'program'.
2020-03-25 11:28:24.265Infouat[7176,7180]UpdateLatestPartInfo: called, repo_id: 'avg', part_id: setup, installed_ver: ffffffff, latest_ver: 13070c1f
2020-03-25 11:28:24.296Infoengine[7176,7180]LoadLatestProdAndParts: part file part-setup_ais-13070c1f.vpx was successfully loaded.
2020-03-25 11:28:24.312Infoinstcore[7176,7180]PkgLoadProductInfo: product XML was successfully loaded for part 'setup'.
2020-03-25 11:28:24.327Infoprod[7176,7180]LoadPartInfo: jrog2 = jrog2-36c returned 0x00000000
2020-03-25 11:28:24.327Infoprod[7176,7180]LoadPartInfo: vps = vps_windows-19081500 returned 0x00000000
2020-03-25 11:28:24.327Infoengine[7176,7180]LoadLatestProdAndParts: product file 'prod-vps.vpx' was successfully loaded.
2020-03-25 11:28:24.343Infoengine[7176,7180]LoadLatestProdAndParts: part file part-jrog2-36c.vpx was successfully loaded.
2020-03-25 11:28:24.358Infoengine[7176,7180]LoadLatestProdAndParts: part file part-vps_windows-19081500.vpx was successfully loaded.
2020-03-25 11:28:24.374Infoinstcore[7176,7180]PkgLoadProductInfo: product XML was successfully loaded for part 'vps'.
2020-03-25 11:28:24.514Warningini_access[7176,7180]failed to read from ini file C:\Windows\Temp\asw.27a9ded14bb43ef2\config.def.ini
2020-03-25 11:28:24.514Infoshepsync[7176,7180]Wait interval 60
2020-03-25 11:28:24.514Warningini_access[7176,7180]failed to read from ini file C:\Windows\Temp\asw.27a9ded14bb43ef2\settings.ini
2020-03-25 11:28:25.060Infoshepsync[7176,7180]Trying server IP address '5.62.53.160'
2020-03-25 11:28:26.293Infoshepsync[7176,7180]Download of config file config.def from shepherd.avcdn.net succeeded.
2020-03-25 11:28:26.917Infoshepsync[7176,7180]Config file C:\Windows\Temp\asw.27a9ded14bb43ef2\config.def successfully updated
2020-03-25 11:28:26.917Infoshepsync[7176,7180]Postpone interval was reset
2020-03-25 11:28:26.948Warningini_access[7176,7252]failed to read from ini file C:\Windows\Temp\asw.27a9ded14bb43ef2\burger_client.ini
2020-03-25 11:28:27.572Infowizard[7176,7180]Running module version: HTMLayout.dll - '3.3.2.1'
2020-03-25 11:28:27.572Infowizard[7176,7180]Loaded module version: C:\Windows\Temp\asw.27a9ded14bb43ef2\HTMLayout.dll - '3.3.2.1'
2020-03-25 11:28:27.650Infowizard[7176,7180]Setup gui was successfully started.
Hi Rupal,
In light of the current circumstances concerning Covid-19 outbreak, there was a delay. Hope you're well. Appreciate your efforts in attaching the logs.
We're glad to help pointing you in the right direction. We do have a specialized team who deals with business products.
In this regard, we'd suggest you to raise a request to them via this link to sort this in a timely manner.
Thank you for your understanding in advance!