Hello Marie,
We regret the inconvenience caused. We would like to remove AVG program including traces from your system using AVG Remover tool and then try to reinstall AVG Protection.
Note: If you have installed any other conflicting programs means please try to uninstall it.
Once you have uninstalled from your system,try to follow the simple steps which mentioned below.
Remover and Download
1) To download AVG remover tool, please click on this link: http://aa-download.avg.com/filedir/util/AVG_Remover.exe
2) Run the downloaded file and follow the onscreen instructions.
3) Restart your PC when the restart option is displayed on the remover tool screen.
NOTE: Once you have logged into your PC after the restart, please go to C:\ drive and delete the "AVG REMOVER" folder manually
I bought it and can not install it. It says : sorry , your operating system is not compatible with the AVG (error code : 0xe001f96c ) .
Thank you for helping me.
Thank you for your answers , I'll do some research …
Hello Marie,
You are most welcome. Please try to follow the steps which mentioned earlier, if the issue persist please get back with us we are here to help you. Thank you.
To download the AVG Protection, please click on this link: http://files-download.avg.com/inst/mp/AVG_Protection_806.exe .
his product does not require a license number for activation, as it is activated using your AVG MyAccount that was created during your purchase. If you have already installed the product, please follow these steps to activate it:
Open AVG Zen (click Start - Programs - AVG Zen - AVG).
Click Connect in the top part of the window.
Click Connect to an existing Zen Network.
Fill in your AVG MyAccount login (your email address) and password, and then click Connect.
AVG Zen will recognize your subscription and your AVG product will be activated.
Please feel free to contact us if you need any assistance.