Hello Kathy,
We regret the inconvenience caused. On verifying your records with us,the product located is "AVG Anti-Virus (1 computer)". To resolve the issue, we suggest you to remove conflicting antivirus products if any (http://avgread.me/1K1IqEh) and then remove AVG traces using remover tool( http://aa-download.avg.com/filedir/util/AVG_Remover.exe ). Please restart to complete the uninstalling process. After running AVG Remover, you may need to manually uninstall any remaining AVG applications and also 'search' for a folder "AVG Remover"(usually in 'C' drive) and please delete it manually. And then install your program 'AVG Antivirus' based on bit-type. To determine whether your OS is a 32-bit or 64-bit, please click on this link. http://support.microsoft.com/en-us/kb/827218 .For 32-bit file, click on http://files-download.avg.com/inst/mp/AVG_Antivirus_x86_747.exe .For 64-bit file, click on http://files-download.avg.com/inst/mp/AVG_Antivirus_x64_746.exe .Thank you.
I have purchased AVG Anti-Virus but the installation fails and produces Error code OxE0018D32. Please can someone help with this.
Hello Kathy,
We regret the inconvenience caused. On verifying your records with us,the product located is "AVG Anti-Virus (1 computer)". To resolve the issue, we suggest you to remove conflicting antivirus products if any (http://avgread.me/1K1IqEh) and then remove AVG traces using remover tool( http://aa-download.avg.com/filedir/util/AVG_Remover.exe ). Please restart to complete the uninstalling process. After running AVG Remover, you may need to manually uninstall any remaining AVG applications and also 'search' for a folder "AVG Remover"(usually in 'C' drive) and please delete it manually. And then install your program 'AVG Antivirus' based on bit-type. To determine whether your OS is a 32-bit or 64-bit, please click on this link. http://support.microsoft.com/en-us/kb/827218 .For 32-bit file, click on http://files-download.avg.com/inst/mp/AVG_Antivirus_x86_747.exe .For 64-bit file, click on http://files-download.avg.com/inst/mp/AVG_Antivirus_x64_746.exe .Thank you.