Hi Jim.
We acknowledge your request and confirm your right for a refund of your purchase of AVG Internet Security and AVG TuneUp.
From what we have learned about the installation issue, we would like to offer you a free technical support as an alternative to the refund. Once the technical support is provided, please reply to this email and let us know if it resolved your issue or if we should proceed with the refund.
I have sent you an email with instructions to get connected with our remote assistance team. Please follow those instructions to get in touch with them to resolve your issue.
Although I've paid for and tried to install AVG Tuneup and AVG Internet security, neither is in my computer. Many attempts to install AVG Tuneup gets me "failed Code 5, access denied"
How do I get my $60.00 back!?
Hi Jim.
We acknowledge your request and confirm your right for a refund of your purchase of AVG Internet Security and AVG TuneUp.
From what we have learned about the installation issue, we would like to offer you a free technical support as an alternative to the refund. Once the technical support is provided, please reply to this email and let us know if it resolved your issue or if we should proceed with the refund.
I have sent you an email with instructions to get connected with our remote assistance team. Please follow those instructions to get in touch with them to resolve your issue.