Hello Deborah,
We regret for the inconvenience caused to you. Is there any other Antivirus program like McAfee or AVG Antivirus program installed on your system?
If so, please uninstall it and then we would request you to run the AVG remover tool to remove all the remnants of the failed installation. Click this link http://aa-download.avg.com/filedir/util/AVG_Remover.exe to download and run your AVG remover tool, once the tool is run, your PC will automatically reboots. After the restart, please check if a folder with name AVG Remover is created under C: and remove it. Now click this link http://www.avg.com/us-en/download to download your AVG Protection Pro version, run the downloaded file to start the installation process and follow the instructions on your screen. Complete the installation and restart your computer. Please, feel free to let us know if you require any further assistance. Thank you.
I tried downloading AVG internet security but failed due to error but the PC tune up worked fine .
Please help me resolve the problem to enable me to receive protection.
Thank you and best regards,
Deb
Hello Deborah,
We regret for the inconvenience caused to you. Is there any other Antivirus program like McAfee or AVG Antivirus program installed on your system?
If so, please uninstall it and then we would request you to run the AVG remover tool to remove all the remnants of the failed installation. Click this link http://aa-download.avg.com/filedir/util/AVG_Remover.exe to download and run your AVG remover tool, once the tool is run, your PC will automatically reboots. After the restart, please check if a folder with name AVG Remover is created under C: and remove it. Now click this link http://www.avg.com/us-en/download to download your AVG Protection Pro version, run the downloaded file to start the installation process and follow the instructions on your screen. Complete the installation and restart your computer. Please, feel free to let us know if you require any further assistance. Thank you.