Greet, Have a look @ this official AVG article (http://avgclick.me/UpgradeToLatest). Did you follow all the preparation aspects?.
AVG Guru
It appears that, in my case at least, the previous version failed to completely uninstall. This would be the fault of the installer.
Download and run Microsoft Fixit (Fix problems that block programs from being installed or removed - Microsoft Support) and follow the directions. It appears to work.
New AVG users, it appears, are OK. This should only apply to existing users.
I'd assume AVG would take care of existing users first. If this happens with the 2016 release, I'm done and going to McAfee.
Josh Smith
Smith-Sights.com
It appears that, in my case at least, the previous version failed to completely uninstall. This would be the fault of the installer.
Download and run Microsoft Fixit (Fix problems that block programs from being installed or removed - Microsoft Support) and follow the directions. It appears to work.
New AVG users, it appears, are OK. This should only apply to existing users.
I'd assume AVG would take care of existing users first. If this happens with the 2016 release, I'm done and going to McAfee.
Josh Smith
Smith-Sights.com
Hello Avinash,
Thank you for taking up this issue so seriously. I already received the e-mail you sent and I will contact the technician tomorrow afternoon (June 1st, around 14h CET), since I don't have access to my PC for the moment (visiting family this afternoon).
I appreciate your efforts. That's the kind of support one can expect when paying for an application!
I will let you know through this forum if the issue is eventually resolved.
@Alan Binch:
AFAICS, I've followed all the steps described in the guideline you were referring to. However, to be 100% sure, I'll check that again.
Thanks for pointing me to that article.
@Alan Binch:
AFAICS, I've followed all the steps described in the guideline you were referring to. However, to be 100% sure, I'll check that again.
Thanks for pointing me to that article.
@Balasubramanian:
I wasn't aware of the chat channel. Will definitely do this.
As mentioned in my original message, I was able to install an older version (2012), but of course, I would like to be on the latest version, even if it were only to have the latest and most up-to-date protection.
Your suggestion/answer is definitely a much better suggestion/answer than the one I got from the AVG support team in the UK through e-mail. They initially initiated a remedy (first, completely uninstall AVG and then use a fresh installer) but when that failed and I came back on the issue, they all of a sudden said it was not possible any more to help through an e-mail line. But in the mean time, I was completely unprotected, until I found myself that the version AVG Internet Security 2012 was (luckily) successfully installable on my PC.
I was absolutely not pleased with such feedback.
Let's hope the result of the chat session can also solve my issues.
Greet, Have a look @ this official AVG article (http://avgclick.me/UpgradeToLatest). Did you follow all the preparation aspects?.
AVG Guru
Thank you for the reply and I hope your issue will be resolved soon.
Hello Geert. Sorry to hear about your health and I hope you get well soon. Please contact our technical support at your convenience. We work round the clock.
Hello Avinash,
I was planning to contact the AVG technical team through a chat session, but I've been unexpectedly taken to the hospital last Sunday. I have to undergo a surgery on Thursday and will not be able to pick up the chat session until earliest next week Monday…
Sorry for the delay…
Hello Avinash,
Thank you for taking up this issue so seriously. I already received the e-mail you sent and I will contact the technician tomorrow afternoon (June 1st, around 14h CET), since I don't have access to my PC for the moment (visiting family this afternoon).
I appreciate your efforts. That's the kind of support one can expect when paying for an application!
I will let you know through this forum if the issue is eventually resolved.
Hello Geert. Are you able to contact our chat support and install the latest version of AVG?