Hello Richard.
we are sorry to hear that. I kindly request you to let us know whether the messages scanned by the AVG program has been detected as infection? If so please provide us with a screenshot so that we could analyze the exact issue and provide you with appropriate resolution.
Also please try to stop scanning the emails using the AVG program and check whether you could receive those email on your mail-box. Please follow the instructions below to stop the AVG program from scanning your incoming emails:
1. Open your AVG program and click on the "Options" on the right top corner of the program.
2. Click on the "Advanced Settings" and select the + "Email Protection" on the left panel.
3. Select Email Scanner.
4. uncheck "Check Incoming Emails" on the right panel.
5. Click "OK" to apply changes.
Thank you.
Hello Richard.
we are sorry to hear that. I kindly request you to let us know whether the messages scanned by the AVG program has been detected as infection? If so please provide us with a screenshot so that we could analyze the exact issue and provide you with appropriate resolution.
Also please try to stop scanning the emails using the AVG program and check whether you could receive those email on your mail-box. Please follow the instructions below to stop the AVG program from scanning your incoming emails:
1. Open your AVG program and click on the "Options" on the right top corner of the program.
2. Click on the "Advanced Settings" and select the + "Email Protection" on the left panel.
3. Select Email Scanner.
4. uncheck "Check Incoming Emails" on the right panel.
5. Click "OK" to apply changes.
Thank you.
I use Windows 7 and I have AVG Inernet Security 2014 on my computer. I use Outlook 2010 for email. I was able to get my emails previously but it just stopped giving them to me. I can send no problem. AVG scans them but will not allow they to appear in Outlook. I've checked all the folders to see if they're being put somewhere other than the Inbox but they are not.