This also fails with the same message saying -update failed could not reach the update server
regards
Mohandas
Hello Mr. Hussain, I am sorry about that. Please have a look at the article suggested by Avinash. Please get back to us should you need further help. Thank you.
I have also encountered very similar problem as faced by Mohandas.
Also unable to send the output generated by sysinfo.
Hello Mohandas. I am sorry for the inconvenience caused. Have you received any error message while updating the program? Thank you.
I have installed AVG internet security 2015 on windows XP and windows 7. The computers are connected to internet through a proxy. The auto update is working fine with the XP machine but fails with windows 7 machine, though the same proxy setting is used. Kindly advise
thanks
Mohandas
Hello Mohandas. To assist you better with this issue please follow these steps to send us diagnostic information from your computer. This information will allow us to analyze the situation and provide you with solution:
Click this link http://www.avg.com/filedir/util/AVG_SysInfo.exe to download the AVG SysInfo tool.
1. Run the downloaded tool.
2. Click Accept to confirm the license agreement, and then click Continue.
3. Once the screen Output created is shown, fill in any additional details, or click Attach if you want to attach any additional files, such as screenshots.
4. Click Send, fill in your email address, and then click Send again.
We will analyze the received files and provide you with further information.
Thank you.
I have also encountered very similar problem as faced by Mohandas.
Also unable to send the output generated by sysinfo.
Hello Musa. I would request you to completely uninstall and re install AVG as suggested by Komal Sathish Kunmar in her last post. Thank you.
Hello Mr. Hussain, I am sorry about that. Please have a look at the article suggested by Avinash. Please get back to us should you need further help. Thank you.
Hello Mohandas. I am sorry for the inconvenience caused. Have you received any error message while updating the program? Thank you.
Hello Mohandas. Thanks for trying that. In this case I would request you to send us a screenshot of the error message and we will escalate this to our technical department and they will assist you further regarding this. To create a screenshot please have a look at this link: http://avgread.me/1aZxsAV. Thank you.
This also fails with the same message saying -update failed could not reach the update server
regards
Mohandas
Yes. The program says Update Failed. It indicates to check the proxy settings. However the settingss are same as in windows XP case and XP is updating without any problem. This could be due to the way windows 7 sends the authentication info to the proxy. But would appreciate how to solve this since otherwise I have manually update by downloading the files.