AVG Internet Security and Outlook v4 (Office pro 2010)

AVG Protection
4

Hello Crowle.
Thank you for contacting AVG Community Support.
We apologize for the inconvenience caused to you.
We certainly check and help you.
Please let us know the exact version installed on your computer (Open AVG program - Menu - About). 
Meanwhile, please check if the port settings are configured properly on your AVG program by following the steps in this article (| AVG (https://support.avg.com/SupportArticleView?l=en&urlName=troubleshoot-avg-antivirus-email-protection&q=email&supportType=home)). 
Thank you and keep us updated.

1

Hi
I have the latest AVG security v 22.12.3264 but am not able to get outlook v14 (part of office 2010)  to send or receive emails unless I disable the email shield .
I have tried the unchecking the scan boxes in basic protection - Email shield but still not luck
Any help or guidance would be much apricated
Thanks
Tim

2

Thank you for writing back to us, Tim.

To further investigate this issue and help you resolve it, we've sent you an email with detailed instructions to contact our additional support.
Please check your inbox/spam folders to find the email and use it to contact them at your convenient time.

3

hi 
AVG version is 22.12.3264 (build 22.12.7758.770)
Port settings are listed correctly 

Many thanks
Tim