Hello Stephen,
Thank you for reaching AVG Support Community.
We sincerely apologize for the difficulties you are currently experiencing.
We'll certainly look into this and help you.
Please temporarily disable the Email shield and Firewall component in the AVG Internet Security and check whether you're able to send email in Outlook.
If yes, please confirm and reply to this post, so that we will help you with the appropriate solution.
Also, please let us know the version of AVG Internet Security.
To check that, open AVG Internet Security > Menu > About.
Thank you.
Hi Hari, yes I have disabled email Shield and outlook then can send. please advise next step
Version 21.8.3202 Build 21.8.6586.695
Virus Version 211-13-0
Number def 28,597,463
UI Version 1.0.626
Hello, I have tryed the repair of the AVG AntiVirus as suggested but this has failed to fix the problem, we cant send or receive if the email protection is turned on, turn it off and there is no problem.
Any more suggestions.
Steve
Thank you for writing back to us, Stephen.
Let us repair your AVG Internet Security & check if the issue persists.
Refer to this article to repair your AVG Internet Security.
Keep us updated.
Hi Hari, yes I have disabled email Shield and outlook then can send. please advise next step
Version 21.8.3202 Build 21.8.6586.695
Virus Version 211-13-0
Number def 28,597,463
UI Version 1.0.626
We apologize for the inconvenience, Stephen.
We request you to try to uninstall and reinstall AVG Internet Security program on your PC and then check for the issue.
We have sent you an email with the steps on how to uninstall and reinstall AVG program and please reply to that email for further assistance.
Thank you.
Hello Stephen,
Thank you for reaching AVG Support Community.
We sincerely apologize for the difficulties you are currently experiencing.
We'll certainly look into this and help you.
Please temporarily disable the Email shield and Firewall component in the AVG Internet Security and check whether you're able to send email in Outlook.
If yes, please confirm and reply to this post, so that we will help you with the appropriate solution.
Also, please let us know the version of AVG Internet Security.
To check that, open AVG Internet Security > Menu > About.
Thank you.