Yes please cancel auto renewal as you suggest. I'm disappointed that AVG allowed me to purchase additional programs that I obviously didn't need. AVG would have been aware of that. Perhaps a refund would be appropriate.
Hello Edward,
Upon checking your records, we could see that you have AVG Ultimate, AVG Internet Security and also AVG PC Tuneup in your account.
We would like to inform you that AVG Ultimate has AVG Internet Security Unlimited and AVG PC Tuneup unlimited in it and can be installed in Unlimited devices.
Also, we see that you have purchased AVG Internet Security and AVG PC Tuneup for one computer each.
If you wish, we can assist you to cancel the auto renewal of the other programs you wish not to renew so that you will not be charged for that Program.
Please do let us know and we will assist you further.
Thank you.
In February last year (2016) I renewed my AVG Internet Security at a cost of AUD$93.99 for 2 years. In August 2016 I purchased AVG Ultimate at a cost of AUD $120.99 for 12 months following a sales campaign by AVG. This seems a lot of money to be paying for an antivirus for my home computer. Do I need both of these security options or have I been unwittingly the subject of a sales pitch?
Hello Edward,
We have cancelled the renewal of your AVG subscription.
You will not get charged again for the renewal.
Please submit the refund request through the following link https://support.avg.com/RefundForm?l=en
Our billing team will get back to you within three business days.
Thank you.
Yes please cancel auto renewal as you suggest. I'm disappointed that AVG allowed me to purchase additional programs that I obviously didn't need. AVG would have been aware of that. Perhaps a refund would be appropriate.