Hello Christophe,
Thank you for contacting AVG support community.
We are sorry for the trouble caused.
We will certainly help.
Could you please confirm if you recently updated AVG?
Thank you and keep us updated.
Hello,
Since several weeks I have the same black screen problem as other people with AVG Internet Security.
The main UI is totally black, the taskbar popup window is also totally black and can not be closed.
I tried uninstalling it with AVG Clean then installing the latest version but I still have the same issue.
Not only can I no longer use the anti-virus I bought, but when the popup window appears (when connecting a USB key for example) it takes up a good part of my screen and I can no longer see what there is below.
When will this problem be fixed??
PS: I'm on Windows 7 and AVG TuneUp works perfectly.
Hi Laura,
Thank you for the information. If you have any concerns regarding AVG, please write back to us in a separate private message so that we can check and assist you accordingly.
Thank you in advance!
I update whenever there is one to keep the anti-virus up to date. There was one before the problem now can't do anything because of the faulty UI, can't trigger the update or do anything.
Please provide a version that works on your site !
Hello Christophe,
Thank you for contacting AVG support community.
We are sorry for the trouble caused.
We will certainly help.
Could you please confirm if you recently updated AVG?
Thank you and keep us updated.