yesterday, remote team did not fix this issue! after two hours. Case number is 08853825.
Carlos
Thank you for updating the status, Carlos.
Glad to know that your issue has been resolved.
Could you share the screenshot of AVG Internet Security version?
You can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
Click on "Menu–>About" from AVG Internet Security program interface to check the version.
Case number 08853825, the issues is fixed!..now, "schedule scan" shutdown the computer after scan finishes.
Best regards
Carlos
Hi Carlos,
We appreciate your efforts in notifying this to us. This isn't the usual behavior.
Would you be so kind to share us the screenshot of the scan settings page which shows that the system is set to shutdown after the scan finishes & the abort message that you receive for better clarity?
after update application AVG internet security, June 25, 2019, version 19.6.3098, "schedule scan" do not shut down the computer after scan finishes. WHY??? "this is really embarrassing. your protection is running but the UI is heaving a really bad day. The system should then be shut down. you my abort the shutdown if you wish" is the message appears in the monitor!
Carlos
Thank you for sharing us the screenshot, Carlos.
In order to investigate further on this, we'd suggest you to take advantage of our free remote assistance. An email including the steps has been sent to you. Please follow those steps to get connected with our remote team & fix this issue in a timely manner. Thank you for your understanding in advance!
Case number 08853825, the issues is fixed!..now, "schedule scan" shutdown the computer after scan finishes.
Best regards
Carlos
Thank you for the screenshot, Carlos.
Feel free to contact us if you need assistance with AVG. We are available 24/7.
Have a nice day!
after 9 days the issues did not fixed!!! Case number is 08853825.
Carlos
yesterday, remote team did not fix this issue! after two hours. Case number is 08853825.
Carlos
after 9 days the issues did not fixed!!! Case number is 08853825.
Carlos
Hello Carlos,
Yes, we see that the case has been forwarded to our senior level technicians to analyze the exact cause. Our senior team will check and get back to you soon. Your patience is much appreciated.
Hi Carlos,
We appreciate your efforts in notifying this to us. This isn't the usual behavior.
Would you be so kind to share us the screenshot of the scan settings page which shows that the system is set to shutdown after the scan finishes & the abort message that you receive for better clarity?
Carlos,
We would like to update you again that your case is currently under progress and you may have your reply anytime. We have changed the priority to high to get a faster resolution. We appreciate your patience.