AVG Internet Security Compatibility Issue

AVG Protection
12

Hello Layi,

I apologize for the inconvenience. I have sent you an email, please follow the email instructions and resolve the issue. If you face any difficulties, you can use the remote link (mentioned in the email) to get connected with our remote support.

9

Hello Derek,
We apologize for the inconvenience caused.
We have sent you an email with necessary instructions to get additional support and fix this issue.
Thank you.

10

Hi
is that the extent of the support, you can't be serious!
I've tried that many times and as I already said removed and installed AVG numerous times.
The failure occurs during an update process, corrupting the installation in some way.
Kaspersky, here I come !
Regards
Derek

11

Hello.  Just womdering if Derek's issue has been fixed because I just encounted it…

1

Hi
I'm running a Laptop with Windows 10 and Office 2016.
The AVG Com add-in frequently causes Outlook to crash and often, when restarting Outlook disables it. Sometimes the only option is to start Outlook in Safe mode and disable it from there.
I have looked up this issue on-line, it seems that this has been an issue for a number of years with many different versions of AVG/Windows/Office.
I have tried all the suggestions, using the removal tool and re-installing AVG on a number of occasions, the issue goes away but then comes back again!
Any chance that AVG will finally fix this; my renewal date is coming up and rather than start again with another protection tool I'd prefer that AVG get their finger out and provide us customers with a program that actually works?

3

Hi
is that the extent of the support, you can't be serious!
I've tried that many times and as I already said removed and installed AVG numerous times.
The failure occurs during an update process, corrupting the installation in some way.
Kaspersky, here I come !
Regards
Derek

6

Hello Derek,
We do understand your concern. We suggest you to repair AVG(avgclick.me/RepairAVG) and see if that fix the issue. If the issue persists, please let us know and we will escalate this case to the senior team.
Thank you

7

Hello.  Just womdering if Derek's issue has been fixed because I just encounted it…

4

I'm sorry, that's your reply and suggestion, seriously?
To try something that I said I've already tried many times?
I've already also said that I've uninstalled and reinstalled AVG on numerous occasions.
They work for a while and then some form of AVG update breaks the installation and I have to start all over again.
As I've seen on the Internet, this is not a new problem and it's about time it was fixed!

5

Hello Derek,
We apologize for the inconvenience caused.
We have sent you an email with necessary instructions to get additional support and fix this issue.
Thank you.

2

Hello Derek,
We understand your concern. If you are not comfortable with the remote assistance, the final thing we can try is to collect error logs from your computer and escalate this case to the senior team. We have emailed you a link to get collect the error logs, please follow the same and the senior team will contact you with the solution.
Thank you

8

Hello Layi,

I apologize for the inconvenience. I have sent you an email, please follow the email instructions and resolve the issue. If you face any difficulties, you can use the remote link (mentioned in the email) to get connected with our remote support.