AVG Internet Security downgraded my Full Protection to "Basic"

AVG Protection
4

Hi Lester,

Thank you for reaching us and we'll certainly help you further.

As you have an active subscription and we're unsure on how it downgraded to basic protection, I suggest you to reactivate the subscription and monitor if the issue persists.

For the steps, I have sent an email with the activation code.

Please write back in this post or email for further assistance.

1

Hi, I am using the paid version of AVG Internet Security on Windows 7 (SP1) and after recent AVG program updates my "Full Protection" has been changed to "Basic Protection" and since my three licenses do not expire until July 2020 I'm worried that my computers are not protected.  Could you please help me?

2

Hi Lester,

Thank you for reaching us and we'll certainly help you further.

As you have an active subscription and we're unsure on how it downgraded to basic protection, I suggest you to reactivate the subscription and monitor if the issue persists.

For the steps, I have sent an email with the activation code.

Please write back in this post or email for further assistance.

3

Lester, we did sent you an email to following email address "lest******@hotmail.com".

Please check your inbox and spam folder.