Avg internet security fail

I've been paying the licences for many years. However, I'm  without internet contacts about 4 days and, only today I discoreved that desativating YOUR PROTECTION I can restablish my navegation. I ask - what kind os protection you sold me, as all apperars percfect but does not works? My contracted license expires on nov/2016, and I'm seriously thinking to discontinue it, face the dificulties to obtain support.
"How to navegate without protection"???

Hello Sueli,
We apologize for the inconvenience caused. I just checked your records and I see that your product 'AVG Internet Security (1 computer)' in still active. How long are you experiencing this issue? Please let us know the operating system of the device in which you are experiencing the issue. Do you see the button 'Fix now' in the AVG main window? Thank you.

Hello Sueli,
We apologize for the inconvenience caused. I just checked your records and I see that your product 'AVG Internet Security (1 computer)' in still active. How long are you experiencing this issue? Please let us know the operating system of the device in which you are experiencing the issue. Do you see the button 'Fix now' in the AVG main window? Thank you.