Then : not a solution or what ?
Then : not a solution or what ?
The Remover and Clean seemed to remove traces, downloaded the installer from the link you provided but installation failed.
Here is some of the front end of the install in case it might be of use.
My ISP is ViaSat satellite so perhaps that is an issue for your server and install is impossible.
I am now going to run the Remover and Clean steps again to wipe AVG off my PC once again.
2018-05-19 14:09:28.220Infoinstup[9268,9820]Memory: 36% load. Phys:4194303/4194303K free, Page:4194303/4194303K free, Virt:3965088/4194176K free
2018-05-19 14:09:28.220Infoinstup[9268,9820]DISKs: C:\ - 769GB free / 907GB total
2018-05-19 14:09:28.220Infoinstup[9268,9820]Running module version: instup.exe - '18.4.3895.0'
2018-05-19 14:09:28.220Infoinstup[9268,9820]Running module version: Instup.dll - '18.4.3895.0'
2018-05-19 14:09:28.236Infomutex[9268,9820]The ownership of the fallback mutex has been successfully taken.
2018-05-19 14:09:28.267Warningsettings[9268,9820]Did not find any values in file 'programData\settings.ini'
2018-05-19 14:09:39.330Infoshepsync[9268,9820]Trying server IP address 'shepherd.avcdn.net'
2018-05-19 14:09:40.486Infoshepsync[9268,9820]Download of config file from shepherd.avcdn.net succeeded.
2018-05-19 14:09:40.502Infoshepsync[9268,9820]Config file successfully updated
2018-05-19 14:09:40.502Infoshepsync[9268,9820]Postpone interval was reset
2018-05-19 14:09:40.502Warningsettings[9268,10544]Did not find any values in file 'programData\burger_client.ini'
2018-05-19 14:09:40.549Infowizard[9268,9820]Running module version: HTMLayout.dll - '3.3.2.1'
2018-05-19 14:09:40.564Infowizard[9268,9820]Loaded module version: C:\Users\MAIN-2\AppData\Local\Temp_av_iup.tm~a02532\HTMLayout.dll - '3.3.2.1'
2018-05-19 14:09:40.596Infowizard[9268,9820]Setup gui was successfully started.
2018-05-19 14:09:40.596Infoinstcore[9268,9820]Sfx setup update has started.
2018-05-19 14:09:40.611Infoservers[9268,9820]Server definition(s) loaded for 'C:\Users\MAIN-2\AppData\Local\Temp_av_iup.tm~a02532\servers.def': 29 (maintenance:0)
2018-05-19 14:09:40.611Infoservers[9268,9820]ChooseServer: selected server 'Download y2427103 Update Server' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2018-05-19 14:09:55.627Errordldwrap[9268,9820]HttpGet: download failed with error 0x00002bdc!
2018-05-19 14:09:55.705Errordldwrap[9268,9820]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://y2427103.iavs9x.avg.u.avcdn.net/avg/iavs9x/servers.def.vpx'. Next try: 1
Shelly,
This isn’t expected behavior. We’ll work through fixing this together. May I know whether your internet connection is working fine now? If so, please follow the steps mentioned here to remove AVG Internet Security from your PC. Then reinstall it as per the steps mentioned here .
Keep us informed about the status to assist further.
I recently renewed my subscription to Unlimited and had been having failed Updates in recent weeks before then. So I thought I should download the latest version. Upon my first attempt a few days ago, it seemed to install but left me with absolutely no access to the internet. So I read Help articles and used the AVG_Remover and AVG_ResetAccess as suggested. The install afterwards seemed successful (I was able to activate) but then still had Update errors and "outdated protection" warnings. So, I uninstalled/reinstalled again to no avail. I've attempted this twice after ensuring there were no residual AVG files on my C: drive. Extremely frustrating. It should have be a simple uninstall/install.
Each attempt, the result is a log of warnings and errors, ending with -
2018-05-04 01:51:47.002Errordldwrap[8872,9068]HttpGet: download failed with error 0x00002bdc!
2018-05-04 01:51:47.018Errordldwrap[8872,9068]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://x8706753.iavs9x.avg.u.avcdn.net/avg/iavs9x/prod-pgm.vpx'. Next try: 10
2018-05-04 01:51:47.034Infoservers[8872,9068]ChooseServer: selected server 'Download k3946296 Update Server' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2018-05-04 01:51:49.049Errorengine[8872,9068]LoadLatestProdAndParts: download product file 'prod-pgm.vpx' has failed. Status: 41227 (0x0000A10B) [Downloader system error]
2018-05-04 01:51:49.127Warningsettings[8872,7320]Did not find any values in file 'programData\settings.ini'
2018-05-04 01:51:49.127Warningsettings[8872,7320]Did not find any values in file 'C:\ProgramData\AVG\Antivirus\settings.ini'
2018-05-04 01:51:49.159Warningsettings[8872,7220]Did not find any values in file 'C:\ProgramData\AVG\Antivirus\burger_client.ini'
Hello Shelly,
I really appreciate your effort in trying to fix this issue. Could you share a screenshot of the error message, which you're receiving while installing AVG Internet Security?
You can post the screenshot here on your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
Best regards,
Alok.
See : AVG Support Community | User Forum for All AVG products
@Alok
Hy !
I tried one more time, with DNS address to the default Google DNS : failure.
Same error diags (more detailed at Unable to install AVG due to errors 41227 (0x0000A10B) & ... | AVG)
Seems to bee hopeless.
Regards
The Remover and Clean seemed to remove traces, downloaded the installer from the link you provided but installation failed.
Here is some of the front end of the install in case it might be of use.
My ISP is ViaSat satellite so perhaps that is an issue for your server and install is impossible.
I am now going to run the Remover and Clean steps again to wipe AVG off my PC once again.
2018-05-19 14:09:28.220Infoinstup[9268,9820]Memory: 36% load. Phys:4194303/4194303K free, Page:4194303/4194303K free, Virt:3965088/4194176K free
2018-05-19 14:09:28.220Infoinstup[9268,9820]DISKs: C:\ - 769GB free / 907GB total
2018-05-19 14:09:28.220Infoinstup[9268,9820]Running module version: instup.exe - '18.4.3895.0'
2018-05-19 14:09:28.220Infoinstup[9268,9820]Running module version: Instup.dll - '18.4.3895.0'
2018-05-19 14:09:28.236Infomutex[9268,9820]The ownership of the fallback mutex has been successfully taken.
2018-05-19 14:09:28.267Warningsettings[9268,9820]Did not find any values in file 'programData\settings.ini'
2018-05-19 14:09:39.330Infoshepsync[9268,9820]Trying server IP address 'shepherd.avcdn.net'
2018-05-19 14:09:40.486Infoshepsync[9268,9820]Download of config file from shepherd.avcdn.net succeeded.
2018-05-19 14:09:40.502Infoshepsync[9268,9820]Config file successfully updated
2018-05-19 14:09:40.502Infoshepsync[9268,9820]Postpone interval was reset
2018-05-19 14:09:40.502Warningsettings[9268,10544]Did not find any values in file 'programData\burger_client.ini'
2018-05-19 14:09:40.549Infowizard[9268,9820]Running module version: HTMLayout.dll - '3.3.2.1'
2018-05-19 14:09:40.564Infowizard[9268,9820]Loaded module version: C:\Users\MAIN-2\AppData\Local\Temp_av_iup.tm~a02532\HTMLayout.dll - '3.3.2.1'
2018-05-19 14:09:40.596Infowizard[9268,9820]Setup gui was successfully started.
2018-05-19 14:09:40.596Infoinstcore[9268,9820]Sfx setup update has started.
2018-05-19 14:09:40.611Infoservers[9268,9820]Server definition(s) loaded for 'C:\Users\MAIN-2\AppData\Local\Temp_av_iup.tm~a02532\servers.def': 29 (maintenance:0)
2018-05-19 14:09:40.611Infoservers[9268,9820]ChooseServer: selected server 'Download y2427103 Update Server' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2018-05-19 14:09:55.627Errordldwrap[9268,9820]HttpGet: download failed with error 0x00002bdc!
2018-05-19 14:09:55.705Errordldwrap[9268,9820]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://y2427103.iavs9x.avg.u.avcdn.net/avg/iavs9x/servers.def.vpx'. Next try: 1
Shelly,
This isn’t expected behavior. We’ll work through fixing this together. May I know whether your internet connection is working fine now? If so, please follow the steps mentioned here to remove AVG Internet Security from your PC. Then reinstall it as per the steps mentioned here .
Keep us informed about the status to assist further.